Patient Satisfaction Tip of the Week

Tip #11: Let your patients know you're listening If you’re charting during the visit, it’s worth telling the patient that you’re working on their file. For example: I’m just entering in some information about your health, but I’m listening too.   Using electronic medical records has become more common in the exam room. Because we equate eye contact with listening, however, patients may feel you are working on something else when you’re looking at a computer screen.  A simple statement like the one above can be especially helpful for elderly patients and those who may be less familiar with EMRs.

Questions? Have any patient satisfaction tips you’d like to share with the L.A. Care provider community?  Please let us know by contacting L.A. Care's Quality Improvement Department at quality@lacare.org , or let us know if you have any questions.

L.A. Care VIIP Program L.A. Care wants to help you in your practice and maximize your financial payout. If you represent an IPA practice or clinic, please share these tips with the providers in your network.   

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). Your CAHPS scores partially determine payouts for L.A. Care’s VIIP Program (Value Initiative for IPA Performance).

L.A. Care Health Plan , a public entity serving Los Angeles County

‌ ‌ ‌ ‌ ‌