The ACEweb online portal comes with a number of built-in tools to assist customers with configuration, optimization, and troubleshooting. One useful resource for power users is AWViewer, which gives authorized online users a direct window to your data, templates, and configuration files. (This is a read-only tool, so you can't inadvertently alter any of your tables or files.)

To access the utility, click the View button on the bottom center of the AWAdmin page and log on with your Student Mgr account (you'll need an ACEweb access level of 6 or higher). Here's an embellished view of what you should see when the page comes up:

First select the folder from the Path dropdown - you can pick from several critical areas on your web and Manager servers. You can then enter the name of the file, table or log to view. Alternately, you can click the Directory button (red arrow) to bring up a full listing of files in the selected folder.

If the file can be displayed, you can click the View link in the right-hand column and bring it up directly. (This is a new feature that will be available in AW 056, releasing soon.)

Debug logs are selected by the date, with buttons for the past week's logs. You'll generally want to check the DebugViewer box. By default, you'll get the current hour's logs if you select today's date; for other dates you'll get an hour's worth of records starting at 8 AM. One issue with log entries is that there can be a LOT of them - resulting in a display that takes a long time to come up and is hard to navigate once it does. The purple arrow points to another relatively new feature that allows you to focus on a slot if you know the specific time an event occurred (e.g. you could select a 5 minute span starting at 14:20). You can also filter the log entries to show only those containing a specific keyword. (This option was added in release 053 but requires enhancements to the DebugViewer page. If you see the time options but they don't appear to work, see your tech about getting the updated templates.)

One other item of note is the Quick Links line, containing shortcuts to several critical system files. The AWError link lets you bring up detailed logs for the 5 most recent error events; that information can be very useful when troubleshooting problems.