A Message from Our CIO:
Meet The Innovation Department
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Who are we?
The Innovation Department is composed of our Information Technology Department, Marketing and Community Relations, Back Office Support Services, and our Facilities areas.
What do we do?
At the core of innovation is change. Our focus is to leverage technology where it makes sense to create efficiencies. The more efficient we can get, the more we can give back to our membership. We also work towards creating foundations within our systems to allow for future enhancements and member service experiences.
Why do we do it?
Relevancy and keeping pace with the changing times in financial services is necessary to operate in our members’ best interest. “Banking” is moving at a pace faster than ever and technology is forcing many institutions to innovate new solutions and new products. Dover FCU is no different.
How does innovation impact me, the member?
Right now, the focus really is on our internal processes and getting the most out of our current systems. Our computer conversion back in January 2018 replaced a 20 year old back office system that was significantly outdated. This change has created a foundation from which we can build next generation member service experiences while not losing site of our member relationships. Our membership may not see the direct impacts of this change just yet, but enhancements are coming. We are looking at our product line, our e-services channel, and our overall approach to serving our members. The conversion, while painful at times, has really set us up for success.
We have been reviewing the many surveys performed over the past few months and pulling ideas out from them. The Innovation teams are looking into many enhancements based on the voices of our membership! Please continue to provide feedback.
As the leader of this department, I enjoy creating a better member experience for our Credit Union. As we move into the future, I am excited to see the enhancements and efficiencies we have only imagined begin to take shape and help our members get the most out of their financial cooperative.
Regards,
Travis Frey, Chief Innovation Officer
