Hiscox is a specialist insurer, underwriting a range of commercial and personal risks. Hiscox has grown from a single underwriter based at Lloyd's into a FTSE 100 company, with offices in 14 countries and customers around the world.
In August 2017, Hiscox worked with an external auditing company to review its phone payment security and PCI DSS compliance. It reviewed ways of improving the customer experience as well as reducing the internal workload required to maintain compliance.
Following the review, approval was granted for Hiscox to change the payments processes used within the business for 'over the phone' credit/debit card payments. A formal RFP process was initiated to source the supply of a DTMF masking solution, to capture cardholder data without asking customers to read their card numbers out over the phone, and Syntec's CardEasy solution was chosen.
Point to point encryption vs DTMF masking for call centre PCI DSS compliance
Call centre managers face an array of technical solutions to meet the requirements of PCI DSS and the necessary protection of payment card data for their customers.
Two solutions often considered by merchants are point-to-point encryption (P2PE) and DTMF masking.
In this blog post Syntec's Sales Director, Danny Cresswell, considers the pros and cons of each option.
We're delighted to be an education sponsor of the forthcoming
PCI London 2020 event on 23 January 2020.
Please do come and see us there and talk to us about how our CardEasy secure keypad payment by phone solution could help you.
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