Jul 24 | 9:00 am - 4:00 pm | Holiday Inn Cherry Creek
In this Seminar you’ll learn ...
  • Actions you can take that will establish your authority, boost your credibility and earn respect
  • 5 surefire ways leaders gain the commitment and cooperation of workers
  • How to manage up the ladder–-tips for communicating with your boss and other executives
  • How to conduct a fair and constructive performance evaluation
  • And much more
This intensive day focuses on the unique challenges you face every day in your job and offers solutions to help you fully achieve your potential—not just as a manager or supervisor, but as a true leader who commands respect, commitment and credibility.

Jul 25 - 27 | 9:00 am - 4:00 pm | Sheraton Denver Downtown
Whether you’re dealing with bosses, colleagues, staff members or senior management, the ability to win respect, influence people and cultivate cooperation is absolutely essential to career success. What’s more, in challenging economic times, the people with whom you interact in business can change on a moment’s notice. The ability to adapt quickly and work with anyone to achieve desired results is crucial—especially when you don’t have immediate authority to command their cooperation. At this seminar, you’ll focus on the key elements of influencing others when there is lack of authority—personal power, persuasion and negotiation. 
Learn how to influence people by building your power base using the Personal Power Model…understand exchange and reciprocity (the first steps in the influence process) …adapt behavior patterns that build credibility…persuade with a framework of discovery, preparation and dialogue…master the key components of negotiation. 
You’ll practice influencing techniques right from day one through the final activity on day three of this information-packed program—and enhance your learning with videos, exercises, assessment tools and group discussions. 
How You Will Benefit
  • Establish or regain credibility so you can begin to influence people
  • Effectively use your power base to persuade others
  • Understand the person you’re trying to influence—and persuade through give-and-take
  • Develop and grow relationships within your organization and beyond
  • Create a collaborative work environment for faster, better results
  • Let work styles and communication differences work for, not against, you
  • Successfully sell your ideas and implement change
  • Achieve trust and give-and-take relationships up, down and across the organization
  • Influence people while projecting self-confidence without being pushy
  • Adapt your style to the person or situation you’re dealing with
  • Identify various negotiating techniques that promote win-win outcomes

Jul 25 | 8:00 am - 5:00 pm | Hilton Garden Inn/Cherry Creek
In one intensive, fast-paced day, you’ll learn …
  • How to assess your front desk area and eliminate potential security breaches, dangerous situations and safety hazards
  • The best ways to respond when emergency strikes (both natural disasters and human threats)
  • “An ounce of prevention” … how to ensure emergency policies and procedures are up to par with law enforcement recommendations
  • Dialing 9-1-1 — What to do if you are suddenly required to make that call
  • Techniques for defusing escalating tempers, handling emotional outbursts, and dealing with unreasonable demands
  • How to stay on top of visitors, packages, phones, and e-mail, when everyone’s pulling you in different directions simultaneously
  • Spot the warning signs for identifying people who may pose a threat to you, your organization, or its employees

Jul 26 | 8:00 am - 5:00 pm | Hilton Garden Inn/Cherry Creek
Do you know how to work with difficult people? How many of these personalities do you recognize?
  • The Know-It-Alls
  • They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive.
  • The Passives
  • These people never offer ideas or let you know where they stand.
  • The Dictators
  • They bully and intimidate. They're constantly demanding and brutally critical.
  • The Gripers
  • Is anything ever right with them? They prefer complaining to finding solutions.
  • The "Yes" People
  • They agree to any commitment, yet rarely deliver. You can't trust them to follow through.
  • The "No" People
  • They are quick to point out why something won't work. Worse, they're inflexible. 
Of course you recognize them. They're the people you work with, sell to, depend on, live with. Learn to deal with them quickly and confidently at Dealing with Difficult People.
Concrete techniques for dealing with difficult people in the workplace and at home
Never again fall victim to those who love to make life miserable for the rest of us. This training gives you concrete techniques for dealing with difficult people in the workplace and at home. It provides specific strategies for getting adversaries to cooperate … bullies to back off … wallflowers to open up … chronic complainers to quiet down. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence. Cooperation, collaboration, and compromise will improve — and that makes for a more productive and efficient workplace for everyone.

Jul 26 | 9:00 am - 4:00 pm | Radisson Hotel Denver Central
You’ll learn ...
  • How to build a cohesive, results-oriented team from a group of diverse individuals
  • Motivational techniques that inspire team members to want to perform at their peak
  • How to grant the team more decision-making and problem-solving authority as it matures
  • How to gain team member commitment to policy and procedural changes that are critical to the success of the organization
  • And much more
In this two-day workshop, you´ll learn the personal leadership characteristics and skills that spark the kind of energy and enthusiasm that make productivity and performance soar. Get step-by-step guidelines and practical advice for transforming a group of individuals into a creative, results-producing team.

Jul 31 | 8:00 am - 5:00 pm | Holiday Inn/Cherry Creek
A workshop that makes proofreading and grammar fun? Is that possible? You bet.
This program is based on the latest research on how adults learn. It's fast-moving, so you stay interested. It's engaging, so you learn by doing. And it's fun, so you happily give it your all. Mistake-Free Grammar & Proofreading is nothing like the grammar classes you took in school. This workshop is exciting, engaging, and truly effective in refreshing you on the basics of business English.
In one fast-moving day, you'll learn:
  • The grammar rules every professional must know
  • All about capitalization and punctuation
  • Painless proofreading
  • Techniques for finding errors in numbers, prices, codes, dates, etc.
  • Commonly misused words and how to use them correctly
  • 6 key rules for subject-verb agreement
  • And more!
Who should attend?
This training is critical for people who want their written communication to be letter-perfect.
It's ideal for managers, secretaries, technical writers, editors, and proofreaders who:
  • Have never received formal training in these core skills
  • Have been out of school for a while and need to brush up
It's also great for anyone who uses English as a second language.

Aug 6-7 | 9:00 am - 4:00 pm | Holiday Inn/Cherry Creek
You’ll learn:
  • Time-saving techniques that’ll allow you to get your work done faster with Excel
  • Adding and using the Analysis ToolPak to make complex data analysis a snap
  • How to create a PivotTable report to quickly analyze volumes of data, generate summary views, see comparisons and reveal patterns in your data
  • How to add power to your spreadsheets with Visual Basic® for Applications, including a quick way to learn VBA syntax
  • And much more!
You may use Excel daily, or maybe only casually, but one thing’s for sure—you’ve probably wished you knew more about this dynamic program. That’s why you’ll want to attend this workshop. In it, you’ll learn ways to make your job easier and increase the sophistication of your data reporting and analyzing. Each session focuses on saving-you-time techniques, advanced “how-to’s,” exploring those previously “programmer only” features and more. Along with this practical and usable training, you’ll learn how to integrate your work within the Office “family” for even greater results. If you’ve ever been frustrated using Excel because you knew there had to be a better way of accomplishing your tasks, you’ll soon be on your way to getting more done—and more efficiently—with this power-boosting workshop. Enroll today!