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Innovative, Single-Source Voice & IT Solutions
Serving the DC Region for 36+ Years
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Connect with us
(703) 321-3030
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Customer Experience Is King
… Every business believes they offer something unique - a specialized service or product - that will differentiate them in the marketplace.
Yet, increasingly,
the key differentiator isn’t simply the product or service you offer, but how you deliver it.
In a world where online storefronts can be launched in weeks and entire industries are disrupted in months, successful businesses are now focusing on the Customer Experience as the next battlefield for market share.
This month we’ll brief you on highly customizable technology solutions that will enable you to win the war – Infrastructure as a Service, MiCloud Flex, Omnichannel Contact Centers, and Mitel’s OfficeLink for SMBs.
Your customers - particularly millennials - have readily embraced digital technologies in their day-to-day lives. They are driving the “millennial mandate” for
ever more convenience and connectivity.
Today, exceptional customer service isn’t solely determined by face-to-face or voice-to-voice exchanges
– it has become a omnichannel process that ties together voice, video, mobile and online channels to deliver a highly-personalized experience.
Let’s talk about how new innovations can help you
create a better customer experience that will foster loyalty, increase satisfaction and drive more revenue… Give me a call at
703-321-3030
or email
cornbrookst@tcicomm.com
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Tom Cornbrooks, President and CEO
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Hey, did you know that TCI provides Infrastructure as a Service… Managed Wi-Fi, Cabling, Security & More?
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Infrastructure as a service (IaaS) is an IT environment that is provisioned and managed by TCI. With IaaS, you simplify your life and avoid the complexity of buying and managing your own IT and network infrastructure. Rather than paying a big upfront capital expense, your affordable monthly subscription covers everything you need.
TCI’s experienced experts handle all of the details. We design, build, test, certify and support…
- Structured Cabling – Inside & Outside Plant
- Managed Wi-Fi
- LAN/WAN
- Security
We’re flexible… You can own any aspect of your IT environment and subscribe to IaaS for the elements you’d like us to manage. IaaS offers…
- End-to end setup, implementation, and testing
- Ongoing monitoring and support, including a 24x7 help desk
- Upgrades that include new equipment as technology evolves/improves
With over 30 years of certified networking experience, TCI’s trademark craftsmanship offers the expertise and project management you need for today’s technology infrastructure. Contact us today: (703) 321-3030 or
info@tcicomm.com
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Get to know MiCloud Flex… A High Performance UCaaS that integrates with your Business Apps
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With TCI and MiCloud, you get a business phone system that just works.
Designed for large enterprises and companies that require a more customized unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security through Mitel’s global, mobile cloud.
The brains of the system reside in geo-redundant data centers. Your people access the same tools regardless of whether they’re in an office, on the road, or working from home.
Get all of this with MiCloud Flex…
- Hosted Unified Communications as a Service: Get a complete UCaaS environment with customizable options and seamless integration with top business applications like Salesforce, Google, Microsoft Lync/Skype and more.
- Delight Your Customers: Integrate your contact center with CRM and other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.) and identify customers based on stored profiles and intelligently route them to the right agents/resources.
- Mobile, Simple and Flexible: Get maximum flexibility to create your own communications environment without the complexity of managing it yourself. MiCloud Flex can scale from 75 to 10,000 users. Grow and add features at your own pace.
- Ideal for Multi-Office Environments: Users enjoy the same communications experience anywhere, anytime on any device. Applications and information move seamlessly because they’re stored in the cloud. Advanced security protection ensures sensitive data remains safe.
- Collaborate Smarter: Bring Microsoft Outlook, Lotus Notes, Google, Lync/Skype and other applications into the conversation for true UC. Provide users with presence-based awareness, instant video meetings, visual voicemail, attendant console and much more.
Let’s talk about which MiCloud capability will take your business to the next level. Contact TCI today: (703) 321-3030 or
info@tcicomm.com
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Meet Your Customers where & how they want with Omnichannel Contact Centers
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The term omnichannel refers to connecting your customers to your business across all available channels – web, voice, smartphones, social media, PCs, email, text, etc. - with a consistent experience and message.
In our digital world, customers want to choose the method of contact that makes the most sense for them at any given time.
Using new technology, a well-executed omnichannel Customer Experience connects the dots between each available channel. To keep pace with this trend and increase your customer loyalty, Mitel’s MiContact Center solutions provide the tools your business needs to deliver a smooth Customer Experience across all media types.
Empower your Contact Center Team
- Set your customers’ expectations and guide their actions, offering helpful information like their wait times for inbound calls, emails, Web chat and callbacks.
- Online access to real-time and historical reports provide the insights you need into daily operations and agent performance.
- When it comes to control and coaching, a simple interface provides a single point of administration for configuring omnichannel workflows.
Mitel’s portfolio delivers everything your small or big business needs…
- MiContact Center Solidus: A rich suite of seamlessly integrated Unified Communications and Collaboration (UCC) and contact center applications for intelligent interaction in your enterprise.
- MiContact Center Workgroup Edition: Designed for the MiVoice Business platform, this solution helps your informal contact centers deliver excellent customer service.
- MiContact Center Enterprise Edition: Designed for the MiVoice Business platform, this solution is ideal for sophisticated contact centers of all sizes.
- MiContact Center with Skype for Business (formerly Lync): The only true end-to-end multimedia contact center today that utilizes both Microsoft back-office and desktop solutions.
- MiContact Center Business: An enterprise-grade, omni-channel customer experience management platform designed to power your customer-centric organization.
Ready to meet the omnichannel demands of your customers? Contact TCI today: (703) 321-3030 or
info@tcicomm.com
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Take your MiVoice Office 250 to the Cloud with OfficeLink… Mitel’s new easy-to-use Mobility App
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Looking to stay more connected with your customers and co-workers?
Missing critical calls? Does your business rely on being available for every revenue opportunity?
Available as a subscription-based service for the MiVoice Office 250 platform, Mitel’s new OfficeLink App connects your phone system to the Cloud.
The app supports mid-call functionality features not typically available with general-purpose UC phones or devices, bundling together easy-to-use collaboration features into one single platform.
Deliver the best features of a business desk phone to your smartphones:
- Simultaneous ring means you’ll never miss any important call
- Secure chat with other users to quickly stay in touch
- Live status of users and extensions
- Contact synchronization and management
- Business voice features, including transfer, hunt groups, group calling, call park and more
OfficeLink puts the power of cloud-based Mitel solutions right in your hands. To learn more about the convenience and productivity you’ll get using mobile apps, contact TCI today: (703) 321-3030 or
info@tcicomm.com
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Need Support? Moving? Expanding?
24/7/365
Nationwide Support
(800) 824-1001
DC & Baltimore Metro
Virginia, Maryland, DC
(703) 321-3030
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