Thursday May 23, 2019 9AM-4:30PM
Maximizing Your Blue Cow Experience
Join the Blue Cow Software team for a day of training on their Ignite® fuel company management program. It's a great way to learn how to use new features, get helpful tips, or refresh your knowledge. Three sessions will cover topics related to:

·      Enhancing Customer Service
·      Fuel Delivery Management
·      Service Management

This training program is brought to you by Blue Cow Software and your Maine Energy Marketers Association specifically for Blue Cow users. Only $30 per session. Pick and choose or come to all. Either way, we hope to see you there! 
Session 1: Customer Service Representative
9AM-11:30AM
  • Customer views: Analysis screen & Dashboard
  • Customer account: Other Functions
  • Notes/Follow up notes
  • Messages, reminders, custom columns
  • Tenant/Landlord relationships- Related accounts
  • Copying/moving a location/merge account
  • Customize Statement and invoice messages
  • Text messaging Fuel/service work 

Session 2: Fuel Department
12:00PM-2:00PM
  • Analyzing Customer Fuel Information
  • Analyzing Delivery history
  • Resetting DDay’s
  • K Factor season change and K Factor Recalculation settings
  • Print Ticket screen and Ignite Routing
  • Delivery Dashboard
  • Ignite Mobile Fuel: What the driver sees?

Session 3: Service Department
2:30PM-4:30PM
  • Service templates
  • Service categories/Sub categories
  • Vehicle Maintenance
  • Recommendations
  • Parts Used/ Purchase Orders
  • Ignite Mobile Service: What the Tech sees?
Maine Energy Marketers Association | 207.729.5298 | E-mail | Website