Are you ready for our system upgrade?

Greetings!

Jon, Jamie, Reba — as Julie says in the 30-second video below, you have an entire team of caring experts working for you. We love working on a first-name basis with our brokers and employers. Who are you on a first-name basis with at ProBenefits? You just might see their smiling faces right here. (And, by the way, who did drink the rest of my coffee?)

We had a good time filming these messages to share with you and hope that you know how much we appreciate your outstanding partnership — especially as we get ready to transition to several exciting changes. A new platform. New cards. A new mobile app and a new website — all coming your way VERY soon.

What’s not changing?

The best service in the industry.

The time we take to educate you and make sure you feel confident and well-informed.

The people who stand by you each and every day.

The benefit of trust on which you can always depend.

Keep reading for more information about important next steps we’ll need you to take or be aware of as we get closer to the launch. We look forward to making these changes a game changer for you in all of the best ways.

With appreciation,

Gary Knight

President

Take Note! What you need to know as we transition to our new platform

The transition to our new system is almost upon us! (Keep in mind: if your plan year renewed April 1st, or if you are new to ProBenefits, you are already on the new portal; also, COBRA administration will not be moving to a new platform until a bit later in the summer - more info on that soon!) We'll be sending out welcome information to your participants, including login information to the new portal, over the next several days. We'll be sure that you receive a copy as well, so you know what they're receiving; and we'd appreciate your help in distributing the message to your participants.

We'll also be sending out login information for the new employer portal early next week, and will be hosting a webinar next week with an introduction to the new employer site. See below for details and registration information.

For employers with plans that offer debit cards, next week has some important dates coming up! Your employees' MasterCards will be retired at 11:59 PM on Monday, April 22nd. This will allow all debit card transactions to post and process through our current system so that we can be sure to have correct balances when we move your data to our new platform at the end of the week. It's important to remember that your employees can still file reimbursement claims on the current web portal and app right up until the new portal and app are live. Your employees will also begin receiving their new Visa debit cards for the new platform very soon. These cards will be loaded and ready to go just as soon as the data transition is complete.

We encourage you to keep an eye on our transition page for the latest information, and links to helpful communication pieces. And as always, contact your ProBenefits Account Manager or email Service@ProBenefits.com with any questions. We're here to help!

Mark your calendar for helpful webinars

We have two webinars coming soon to provide you with more info about our new system. These are geared toward employers and brokers. We'll send out a separate invite shortly, but you can go ahead and register at the links below if you like. Even if you can't attend, go ahead and register, and you'll receive a link to the recorded webinar session afterward.

Welcome to our new system!

Please join us on Thursday, April 25th at 2pm EDT for a short webinar to discuss our new platform. We'll go over some common tasks like logging in (for both you and your participants) and adding new hires and terminations, and talk about some reports and notifications you will be receiving.

Introduction to our new HSA platform

Please join us on Thursday, May 9th at 2pm EDT for a short introduction of our new HSA platform, and your options for transitioning.

In addition to our email newsletters, Facebook and Instagram are a great way to stay informed, get to know our team and even win the occasional prize. We'll also be announcing on social media when our data transition is complete. Take a quick minute to give us a follow today!

Team Member Spotlight:

The benefit of Elizabeth on your side

Meet Customer Service Representative Elizabeth Bledsoe ! Elizabeth’s friendly voice has greeted clients on the other end of the phone here at ProBenefits for about two years now. She’s very excited about our new platform and is looking forward to sharing all the new system features with you!

ProBenefits is an independent, privately held company, based in North Carolina and currently providing services for over 2,700 employers in the region and beyond. ProBenefits provides services and support for FSAs, POPs, HRAs, HSAs, COBRA, Transportation Plans, and ERISA. ProBenefits' compliance team is led by attorneys Jason Cogdill and Laura Bibb, who have more than 25 years combined experience in benefits law and serve as valuable resources for employer and advisor clients.

ProBenefits.com