iFLEX 2019 Is Just One Month Away
Have you registered for iFLEX at The Car Wash Show 2019? Those who pre-register online save $50! Don't miss the hours of industry specific education, networking opportunities, and the industry's largest trade show. AOCA members receive an upgraded show experience. 

AOCA's Welcome Reception
Kick-off iFLEX at The Car Wash Show 2019 the Hard Rock way at AOCA's Welcome Reception on May 12th! This reception is complimentary to AOCA members and includes bites, beverages, and giveaway items!
iFLEX Speaker Spotlight - 
Nancy Friedman
Six Cardinal Rules of Customer Service

FACT:  The best weapon for a successful business is customer service.  It's all so simple. We will pay more for better service.  So whether you're a small business owner or Hewlett Packard, read on.  Here are our Telephone Doctor's Six Cardinal Rules of Customer Service.
Adapting any one these steps will make your day, and more importantly, make the customer's day a better experience for you and your company.


Ensure your fast lube managers are trained to the highest level of industry standards at AOCA's upcoming Management Certification Courses! Join us in Irvine, CA on 
August 6th - 7th or Dallas, TX on September 10th-11th.
Capital Hill
Government Affairs Update
What you need to know for April:
  • Reported product delivery shortages prompt alert to measure drums
  • Easier consumer Magnuson Moss Warranty Act rights survey available - get onboard!
  • AOCA Government Affairs Committee Meeting at iFlex, May 13, 2019
  • Reminder: the API engine oil testing program is voluntary
Introducing the AOCA Vendor Cup
AOCA would like to acknowledge our vendor members who serve as ambassadors for our association and industry! AOCA's Vendor Cup will be awarded to the vendor member who referred the most new members to AOCA during the prior calendar year. Be sure the referred member lists your name or company name in the "Referred By" box when registering for membership online. The inaugural Vendor Cup winner will be announced at iFLEX 2020. 

Questions? Contact [email protected] or (800) 230-0702. 
Are you taking advantage of the discounts available through our partner Savings4members? The Savings4members team has prepared a brief video highlighting the savings currently available.  

Q&A  with Affinity HR's  Claudia St. John
Q:   I have heard you speak about offering Student Loan Repayment as a benefit.  How would this work?  Is there any tax favorability to it?
 
A:  In a tight labor market and with a large percentage of new hires carrying student loan debt, this is a great benefit to recruit new hires.  Whether it's paying a portion of the debt every month or paying off chunks of debt at a time, it helps employees alleviate the burden of debt.  The benefits are fully taxable to the employee and to you, so there's no tax advantage.  But unlike salary, you will not be paying FICA or other employment taxes on the amount.  There are a few companies out there to help with setting up a program like this such as Tuition.io, Futurefuel.io, and Vault.  Check them out!
Cool Ideas to Attract and Engage Employees!
One of the best aspects of my job is that I am asked to speak before audiences of diverse sizes and industries on topics relating to people management.  For many years, and to this day, I am asked to speak about how to hire top talent.  For quite a while, millennials in the workplace was a hot topic.  Last year, the subject of how to avoid and address sexual harassment in the workplace was a major theme.  This year, the subject everyone wants to talk about is how to attract and retain employees.  So this month I'm going to give you five cool ideas for doing just that. 

Can you Pay to Have Bad Reviews Removed?
Bad reviews are troublesome enough. When scammers or identity thieves get into the act, it can get even worse.

We recently had a customer call us after she fielded a call from a company that said her business had a bad review on Google and that he could "get it taken down." For a fee, of course.

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Phone: 800.230.0702 | Website: www.aoca.org