To: All Agents
RE: Postal Service Concerns
FROM: Management Team, Loudoun Mutual Insurance Company
DATE: January, 12 2021
---------------------------------------------------------------------------------------------
We continue to experience a high volume of calls from policyholders and agents regarding late payments. For many, indications are that the US Postal Service is the root cause of the problem. We are continuing to be as flexible as possible when these calls come in by waiving fees and reinstating canceled policies.
In the meantime, we’d encourage agents to recommend policyholders add more lead time to the mailing of their payments to us. Additionally, please encourage policyholders to pay online or sign up for ACH automatic payments.
We appreciate your patience and cooperation during this Postal Service challenge.
