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GENERAL RESPONSIBILITIES
This part time position includes greeting the public and working closely with staff to provide outstanding customer service in a dynamic environment. Must answer phones, direct calls, take registrations for programs using Internet based registration software, scan patron IDs, and assist staff with miscellaneous assignments. The senior center is open 6 days/69 hours per week and scheduling may include 7 AM start or 8 PM closing and rotating Saturday responsibilities. Schedules are standardized after training; hours fall average 12-22 weekly. More than one candidate may be hired.
ESSENTIAL JOB FUNCTIONS
- Clear understanding and articulation of all BTSS programs and services.
- Uphold center policies and provide direction to patrons in a positive manner.
- Expertise with BTSS online registration process and ID scanning software.
- Reliable and confidential handling of financial transactions.
- Highly positive and patient communication skills via telephone and in person.
- Perform other duties as required to maintain smooth operation of Senior Center.
KNOWLEDGE, SKILL, ABILITIES AND QUALIFICATIONS
- Strong detail orientation and the ability to be efficient with interruptions to work.
- Excellent organizational, written and verbal communication skills.
- Expertise with Microsoft Outlook, Word and Excel.
- Ability to easily learn and use specialized software programs.
- Skilled with a multi-line phone system.
- Must relate to patrons, staff and community in a positive, professional manner.
- 5 years experience with senior services or public service preferred.
Christine Tvaroha
Bloomfield Township Senior Center
4315 Andover Road,
Bloomfield Township, MI 48302
248.723.3500
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