Maryland Developmental Disabilities Administration
Creating a flexible, person-centered, family-oriented system of supports so people can have full lives.
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DDA Transformation Update
The DDA Transformation Newsletter | June 18, 2018
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Individual Support Services
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Individual Support Services (ISS) for people who are not waiver eligible will continue beyond July 1, 2018.
For people who now receive ISS and are waiver eligible, providers should work with CCSs and regional offices to unbundle these services to realign them to the appropriate waiver services.
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A letter from DDA’s Constituent Services Representative, Anthony Jackson:
As DDA constituents, stakeholders and interested parties know, the agency is in the midst of a comprehensive transformation effort. A major aspect of our transformation and one that is in keeping with the Governor’s Customer Service Initiative, is the priority given to customer service on the DDA website.
It is because of this focus on customer service that the DDA has raised the profile of customer service on our website. To that end, we now have a highly-visible and intuitive link on the DDA home page which takes you directly to the DDA’s Constituent Services webpage.
To further increase engagement with our constituencies, we now provide a link to a form anyone visiting the site can complete to let us know of any issues, concerns or questions they may have.
As the Constituent Services Coordinator, the person tasked with overseeing the customer service unit at the DDA headquarters, it is my belief that this simple redesign will provide another avenue by which the DDA can hear from people receiving and interested in receiving supports and services from the DDA.
Thank you for your patience and trust in the DDA, and I look forward to serving you now and for many years to come.
Best Regards,
Anthony
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Above is a photo of the front page of the DDA Website showing the "Customer Service" link on the upper right. To visit the page, click
HERE
.
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A diverse group of employment stakeholders met in April to identify perceived barriers for employment of people with developmental disabilities. The group gathered again June 7 to identify potential solutions to these perceived barriers. Both meetings were facilitated by Employment First State Leadership Mentor Program Subject Matter Expert Marsha Threlkeld.
Participants included parents, providers, Coordinators of Community Services, state partners and DDA staff from headquarters and regional offices. The group identified areas for future work, as well as items to add to the Employment First strategic plan. These findings will be used to create informational guidance materials for all stakeholders so that everyone has the information they need to best support people to live their identified good life.
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The Maryland Community of Practice (CoP) for Supporting Families Statewide Leadership Team hosted Maryland’s CoP 2018 Annual Meeting from June 12 - 13. Consultants from the National CoP met with the leadership team, local CoP facilitators and the DDA’s Regional Family Support Leads to review the work of the Maryland CoP over the past 12 months and to identify next steps for the coming year. Deputy Secretary Bernard Simons provided opening remarks and a compelling history of the National CoP. He reviewed its vision and goals and how Maryland came to participate in this national initiative to support people with Intellectual and Developmental Disabilities (I/DD) and their families across their lifespans.
County
The remainder of the meeting focused on building and sustaining Maryland’s Local CoP. National speakers shared best practices, led small group activities with the leadership team and the local CoPs to develop strategies to strengthen their teams, sustain their work and launch new local CoPs throughout Maryland. Currently, Maryland has eight local CoPs, which include Baltimore, Harford, Frederick, Garrett, Montgomery, Prince Georges and Washington Counties and the Lower Eastern Shore. The goal is to establish a local CoP in every county or city. Contact information for the local CoPs is below, and you can contact the closest facilitator if you’re interested in becoming involved.
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Baltimore County
Tonia Ferguson
tonia1913@hotmail.com
Harford County
Rachel Harbin
Jamie Stoner
Frederick
Amy Crehan
Garrett
Babette Smith
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Montgomery
Cynthia Kauffman
Donne Allan
Lower Eastern Shore
Shereese Maynard
Washington
Sarah Thornton
P
rince Georges
Grace Williams
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For more information regarding the Maryland CoP and or establishing a new Local CoP please contact one of Maryland’s CoP Statewide Facilitators below.
Mary Anne Kane Breschi, DDA
mary.kane-breschi@maryland.gov, 410-767-8880
Michael Lewis, Developmental Disabilities Council
mlewis@md-council.org, 410-767-3669
Grace Williams, The Arc Maryland
gwilliams@thearcmd.org, 301-938-4065
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Waiver Services
Coordinators of Community Services continue to meet with people and their families who are candidates for waiver enrollment. As of June 13, 2018, of the 1,222 current waiver packets that have been completed, 663 people have been approved for waiver enrollment.
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Long-Term Services and Supports (LTSS)
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The LTSS System for DDA has been designed and developed to help improve and streamline existing processes. Person-centered planning (PCP) is a process that begins with the understanding that all people have the right to live, love, work, play, and pursue their aspirations in the community. The overview page of the Person-Centered Plan in LTSS allows Coordination of Community Services (CCS) staff to keep track of information that is important to a person being supported as they pursue their good life.
Functionality Spotlight:
Overview Page of Person-Centered Plan
The My Daily Activity Tab is a calendar view of all work performed in a day for people. This operates in much the same way as an electronic calendar.
Using the My Daily Activity Tab, shown below, a CCS can input and track their daily activities for billing within LTSS. Once a CCS completes an activity for a person, the CCS will be able to input the time spent on that activity into LTSS by simply clicking on the calendar. Existing activities can be directly edited or viewed for follow-up from the My Daily Activity Tab.
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Benefit to the Person Receiving Services:
- Keeps the focus on the person, not the service or the provider
- Captures key information about the person and their preferences
- Easily identifies what is important to the person, such as relationships, status, financial stability and rituals or routines
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In LTSS, this page starts with a summary of things that are important to the person, what the person admires about his/her self, what the person is interested in, important people in the person’s life and the best ways to communicate with the person.
Below is a snapshot of the “Summary” page of the PCP.
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Equally important are a person’s identified “Outcomes,” which are clearly listed in the PCP. Using discovery information, the person can be guided to identify personal outcomes for the year from the list of Council on Quality Leadership (CQL) Personal Outcome Measures®. The outcome category helps to bring focus to the identification of meaningful outcomes:
- My Security is non-negotiable human and civil rights.
- My Community is access to be in, a part of, and with the person’s local community
- My Relationships captures social support, intimacy, familiarity and belonging.
- My Choices covers decisions about a person’s life and community.
- My Goals captures a person’s dreams and aspirations for the future.
The PCP captures items that are “Important To Me” to reflect elements of life that are valued by the person, and items that are “Important For Me” reflect needs that should be addressed to support a person’s health and safety. A person can define what is important to them and prioritize during exploration or planning meetings for the purposes of identifying outcomes, planning their services and achieving their best life. This prioritization can be reflected by the CCS coordinators in the PCP by ranking “Important To Me” and “Important For Me” items. “Risks” and “Rights Restrictions” will also be monitored to ensure the health and safety of the person is met while maintaining a person’s rights and supporting their identified outcomes.
Below is a snapshot of the Overview page of the PCP.
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As of the August 1, 2018, Release 1.0 of LTSS will have PCP functionality for individuals in the Community Pathways Waiver and DDA state-funded services. PCP functionality for individuals enrolled in the Community Supports and Family Supports waivers will be available as of Release 1.2 in January 2019. PCPs will be done on paper for these individuals until release 1.2 is released. By July 1, 2019, all people receiving services from the DDA will receive a PCP.
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Maryland Department of Health
201 W. Preston St. | Baltimore MD, 21201
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