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MARCH 2019 | ISSUE 53
CFX WELCOMES NEW BOARD MEMBERS
CFX welcomes Lake County District 4 Commissioner Leslie Campione (above, left) and Orange County District 1 Commissioner Betsy VanderLey (right) to the Governing Board.
Customer satisfaction is a priority at CFX. We work hard to go the extra mile for every driver in Central Florida. Thank you for a 97% overall customer satisfaction rating on the most recent 2018 Customer Opinion Survey. 

“We are pleased to know that our customers appreciate the many strategic investments we’ve made to deliver more benefits and conveniences to them,” said CFX Chairman Jay Madara.

Prioritizing the customer experience, in the past three years CFX:
  • Created the first drive-up customer service lanes in the continental U.S., Reload, where motorists can get a free E-PASS or add funds with cash or credit to their E-PASS account from the convenience of their car.
  • Launched E-PASS Xtra, a portable toll pass that works in 18 states including all toll roads from Florida to Maine and west to Illinois.
  • Streamlined how E-PASS customers manage their accounts online.

Thank you also to every customer who took the time to complete the customer opinion survey. Your input is incredibly valuable as we strive to provide the best possible experience on CFX roads.
Garrett Popovich says he was at the right place at the right time. The CFX Road Ranger is now being hailed as a hero for saving a driver from nearly drowning in his car. Popovich was driving along State Road 417 near Lake Nona last month, when he saw a car sinking in a retention pond. As Popovich got closer, he quickly realized the driver was still inside. 

“I remember putting my vehicle in park and looking over and just seeing a hand print,” Popovich said. “It was one of the most gut-wrenching things.”

He grabbed a glass breaker from his truck, jumped into the water and swam out to the car. He was able to rescue the driver from the sinking car and pull him to shore. When the accident happened, the driver was en route to pick up his 2-year-old son.

The CFX board proclaimed March, 14, 2019 as “Garrett Popovich Day.” Popovich says he’s just glad he was “able to make sure that that 2-year-old son still has a father today.”
WHERE WILL YOU GO NEXT?
Open road travel is easier than ever with E-PASS Xtra . From Miami to Maine, the new E-PASS Xtra offers 18-state toll travel with one account. Plus, you can still enjoy all the features of E-PASS including toll discounts on CFX expressways, no monthly account fees, and auto-pay at Orlando International Airport parking facilities. 

So, where will you go next? To learn more, click here or call either 407-823-7277 or 1-800-353-7277.
HOW COUNTING TO 3 COULD SAVE YOUR LIFE
Driving too closely is more than just a nuisance; it is a major cause of rear-end collisions in our region. Florida Highway Patrol officer Lt. Kim Montes shared, “Rear end collisions occur because people are not giving themselves enough space between them and the vehicle in front of them.” So, how can you tell if you are following too closely? The 3-second rule is the best place to start.

Why? In normal driving conditions, leaving three seconds between you and the car in front of you gives you enough time to stop if the car in front of you slams on the brakes. Racquel Asa takes a closer look at the 3-second rule and shows you how to get it right when every second counts.
Watch Racquel's report and learn more about CFX's safe driving campaign at DriveSmartFlorida.org .
YOUR QUESTIONS ANSWERED
Q: I travel up and down the east coast and have both E-PASS and E-ZPass accounts. Now that E-ZPass is accepted on CFX’s system, I’m worried about being double billed for tolls. What should I do?

A: CFX strongly discourages motorists from displaying two transponders in a vehicle at the same time. If you are traveling on CFX roads with both an E-PASS (or other Florida transponder) and an E-ZPass in your vehicle, it is recommended that you remove the E-ZPass transponder from your vehicle or place it into a Radio Frequency (RF) shielded bag while driving throughout Florida in order to avoid the possibility of being charged by both transponders. Wrapping your E-ZPass in aluminum foil also works.

Customers with both E-PASS and E-ZPass accounts might be interested in E-PASS Xtra , a single transponder that offers 18-state toll travel with one account.

Other questions? See Frequently Asked Questions here . 
PROJECT UPDATES
CFX is consistently delivering large, complex projects on time and on budget. As the CFX Director of Construction Ben Dreiling pointed out in the March board meeting, "It’s thanks to our strong partners in the engineering and construction community and exceptional teamwork at CFX." He highlighted key accomplishments in the past year including the completion of the CFX portions of the Wekiva Parkway ahead of schedule and SR528/Innovation Way Interchange. Here’s a look at what’s currently happening on the roads:

- SR 408 Widening, SR 417 to Alafaya Trail
- SR 417 Widening, Econlockhatchee to Orange/Seminole County line

Ten additional widening projects are currently in the design phase and make up 44 miles in total.
The I-4 Ultimate project is continuing to make significant progress at the Interstate 4 (I-4) and State Road (S.R.) 408 interchange. Eastbound and westbound I-4 through Downtown Orlando are closing at night on March 22 through 5 a.m. the following morning. 

Nightly closures of eastbound I-4 between Gore Street and S.R 408 are scheduled to continue for multiple nights in the first week of April as soon as April 2. 

The closures are necessary to safely place bridge girders for new flyover ramps and to pour concrete bridge decks.

Detour routes for these closures will be available at www.i4ultimate.com.
SHARE YOUR THOUGHTS
Residents of northeast Orange County and southeast Osceola County turned out recently for two public meetings regarding CFX’s Northeast Connector Expressway Extension (NCEE) Concept, Feasibility, and Mobility Study.

The meetings gave attendees the opportunity to learn about the study and have their questions answered by members of the study team.

The purpose of the NCEE study is to address transportation demand and mobility in eastern Orange and Osceola counties in the year 2045 and beyond. The study is expected to be completed this spring.
Couldn't attend the public meeting? View the study documents and public meetings schedule on the project study page here . You can also submit a public comment and sign up for email updates.
Thank you to everyone who stopped by the E-PASS / College E-PASS tent at the Mount Dora Arts Festival and the College E-PASS tent at the USTA College MatchDay series. We enjoyed talking with you and answering your questions.

If we missed you and you have a question, please e-mail info@cfxway.com .  


UPCOMING EVENTS

  • Salsa y Sazon Latin Food and Music Festival: Sunday, March 24 from 12-8:30 p.m. at the Dr. Phillips Center Seneff Arts Plaza, downtown Orlando.
  • Spring Fiesta in the Park: Saturday, April 6, and Sunday, April 7, from 10 a.m.-5 p.m. at Lake Eola Park, Orlando.
IN THE NEWS
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   E-PASS Questions:
(407) 823-7277
1-800-353-7277


Service Center:
762 South Goldenrod Road
Monday-Friday: 8 AM-6 PM
Saturday: 9 AM-1 PM