April 2018

April Customer Bulletin

Welcome to our latest customer bulletin We are delighted to see a bit more springlike weather and some very welcome colour around the gardens and estates. There is a lot happening here at LYHA and we want to ensure you feel informed and involved by communicating with you regularly. These new bulletins are a chance to keep you abreast of our latest news. If you have any comments or suggestions please contact: georgina.thompson@lyha.co.uk

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Tell us what you think Please help us improve our service by taking just 5 minutes to fill in our annual customer survey. You should have already received an email with a reply link and we will be sending out a paper copy by post shortly. All completed questionnaires will be entered into a free prize draw where you could win up to £125. All your answers will be anonymous and confidential. We have also created a new repairs satisfaction survey that will be emailed out to all customers who have had a repair completed within the previous month, with the chance to win a £15 high street voucher.

Elmetes improvement programme We are currently developing an improvement programme for the Elmetes estate in Leeds and have been holding regular consultation events with customers in order to ensure that we address their needs and concerns. For further details please visit the dedicated Elmetes Estate Improvements page on our website.

Commitment to diversity The Housing Diversity Network has recently awarded us the Diversity Network Accreditation in recognition of our commitment to promoting equality, diversity and inclusion. Our efforts don't stop here though and we will be increasing our activity in this important area.

Creating a new community garden We held a fantastic bulb planting and Easter fun day event in Horsforth to celebrate the new community garden we've created next to our newest properties on Regent Road. We've created the area within existing woodland, complete with an insect hotel, bird and bat boxes. It was great to see so many people out enjoying the sunshine and helping us plant lots of lovely spring bulbs, along with an Easter egg hunt and facepainting for the little ones.

Calling all budding writers It's that time of year again when we are producing our Annual Report to show you how we've performed, where we've invested and what key activities we've carried out over the last year. We want customers to be actively involved in creating this: planning what we include, researching and writing some of the features. If you, or a family member, would like to be involved we'd love to hear from you. It's a great way to develop useful CV skills, not to mention the sense of achievement of seeing your work published. Simply email us here.

Welcome to our new starters We have recently welcomed Michael Driscoll as our Neighbourhood Services Manager, as well as Jane Kinsella who has joined his team as a Neighbourhood Management Officer. They both have many years' experience and will focus on ensuring we provide joined-up, customer-focussed service.

And finally...... We have a number of programmes that require us to arrange access to customers' homes, such as gas and electrical servicing and the installation of smoke detectors. When our contractors get in touch, please can you agree a convenient time when you will be at home so that we can get this important work carried out; keeping your homes safe and well-maintained. We have also recently updated our Privacy Policy which explains how we collect, store and handle your personal data. Your trust is important to us so please view the updated policy here.

Leeds & Yorkshire Housing Association | 0113 2783335 | georgina.thompson@lyha.co.uk | www.lyha.co.uk

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