Your Single Source Voice & IT Experts |
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October 2020 Voice & IT News |
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Award-winning, industry-certified, serving businesses for 35 years... CTS helps you take advantage of technology that moves you ahead. Every month we explore the latest in Voice, IT, Networks, Managed Services, Mobility and Collaboration.
Jeff Nolte, President
Call 800.787.4848 or Email
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Welcome to CTS...
Thanks for your business!
Wicomico County Emergency Services - Salisbury, MD
CRAssociates, Inc. - Lorton, VA
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Winter is coming… Be prepared with Mobile, Flexible Workspaces |
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With cold weather ahead, now is the time to make sure your emergency response plan and communication tools are up to date. Although a milder winter is predicted for this year, this is not a time for complacency – sudden bouts of ice and snow can still wreak havoc on Mid-Atlantic businesses.
If you don’t already have a remote work program in place, this is the best hedge against the impact of bad weather. Remote work technology plays a vital role in helping organizations maintain functionality during any emergency situation that makes it challenging for employees to get to the office.
CTS experts stand ready to provide your employees with "plug and work" access to your office voice and data network, whether working from home or on the road, seamlessly retaining all the features and functionality they have at your office.
If your current premises or cloud phone system isn’t ready to support remote work, contact us. We can explore effective, affordable solutions that will allow your employees to keep supporting your customers no matter where they happen to be working.
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The Perfect Pair… Microsoft Teams and MiCloud Connect Service |
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Now you can improve the productivity of your Microsoft Teams users with Mitel’s advanced cloud voice, contact center and CRM integrations.
Productivity advantages abound when you complement Microsoft Teams with MiCloud Connect service...
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Easy Transition from Online Apps to Live Calls - Switch from chat to a call, dial out directly from Teams, and easily add new participants.
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Contact Center - Improve your Customer Experience with integrated options for simple or robust contact center capabilities.
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CRM Integration - Increase agent efficiency with native CRM integrations including Microsoft Dynamics and Salesforce.
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Outlook Integration - Easily schedule meetings and automate presence and call routing as users’ schedule changes.
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Single Sign On - Eliminate multiple logins with Active Directory integration for a single password across systems.
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Advanced Telephony - Enhance the collaboration experience with call routing, hunt groups, presence, call history, call merging and more.
MiCloud Connect + Microsoft Teams… Empower your people with the best productivity tools. Contact CTS today at 800.787.4848 or jnolte@ctsmd.us.
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Tips for Effectively Managing Your Remote or Hybrid Workforce |
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With many companies continuing to rely on a remote or hybrid workforce, these unconventional arrangements are not without challenges. Fortunately, there are several ways to effectively manage your team…
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Deploy Tools that Work - The right technology resources must be in place to support remote workers. Ensure they have everything they need - broadband, a laptop, webcam (if not included in the laptop), smart phone, and the proper services and software for collaboration.
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Set Expectations - Setting clear expectations will help keep your team focused on project goals. Establishing regular working hours but remaining flexible with everyone’s schedule will drive productivity. Outlining project plans, tasks and goals as the ways through which you will measure success will instill more confidence.
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Establish Regular Check-Ins - Establishing regular video check-ins with your team shows that you are available to them, ready to listen and open to feedback. Video calls are the best way to have one-on-one and team meetings because communicating over video creates a more personal experience while making everyone feel included. Having weekly one-on-ones or daily team meetings are a great start to establishing a communication routine.
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Over-communicate... and then some - Not only does over-communication help keep your team on task, it lessens the feelings of isolation members may be experiencing. Recognize employees individually or with a call-out during a team meeting. This acknowledgment will let them know you are paying attention to their successes and that you are there to support them.
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Be Engaging - Inject some fun into your team's remote working routine and devise ways to engage them. For example, you could create virtual happy hours or implement video-lunches as part of your weekly schedule as a way to ensure that everyone unplugs from work for a little socializing. This can go a long way toward helping team members cope better with prolonged isolation.
Working from home is not ideal for every company or employee, but understanding how to overcome the challenges with better technology will help you succeed.
Let’s talk about better ways to connect your remote or hybrid workforce. Contact us today at 800.787.4848 or jnolte@ctsmd.us.
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Beacon Cloud Voice… Buy Local + Connect to Your Customers from Anywhere |
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In these challenging times, it is imperative that businesses be able to have office calls answered from any location, using any device…
With locally-provided, CTS-powered Beacon Cloud Voice, office calls can rollover to virtual call paths, voice mail and other backup numbers – even to mobile phones – so no customer ever feels disconnected.
Call Management
Beacon Cloud Voice makes call management easy… Here are some of the many available features that will enable your on-the-go team members to stay connected to customers, partners and colleagues:
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No Answer Call Forwarding – Automatically have calls forwarded to an extension, group, or phone number when you do not answer your phone.
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Busy Call Forwarding – Automatically forward calls to an extension, group, or phone number when your phone is busy.
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Voicemail – Associate a voicemail box with an extension, or use an announce-only voicemail box to provide users with a pre-recorded message when they choose an option on an auto attendant or extension.
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Ring Groups – Enables multiple extensions to be joined as a group, so calls may be routed sequentially or simultaneously to that group.
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Auto Attendant Answering – Set up a telephone number to dial directly to an Auto Attendant. Callers are then presented with a predefined menu of options.
CTS makes your transition to Cloud Voice easy by delivering your phones and setting up everything for you. Beacon Cloud Voice is a complete business communication solution with no on-site system hardware or upfront costs.
We’ll get you up and running so your business never misses a call again. Contact CTS today: 800.787.4848 or jnolte@ctsmd.us.
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Improving Customer Experience with Mitel’s Remote-ready Contact Center Service |
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Giving customers the flexibility to engage with you on their preferred media is crucial to retaining existing customers and attracting new ones. They want personalized, responsive attention when they are ready to interact with your company, and they want to move seamlessly between phone, email, chat, and social media.
CTS and Mitel have the expertise to deploy and support your remote-ready Contact Center – connecting your teams in the office or at home. We can link customers to your agents wherever they are, make remote management simple, and collect the data you need to make refine your operations.
With Cloud-based Contact Center service you’ll delight customers, reduce telecom expenses, and make life easier for your in-house IT team.
Mitel is a global leader in Contact Center solutions, delivering innovations like…
- Virtual agent technology powered by Google Cloud’s Contact Center AI, allowing you to deliver convenient, conversational self-service experiences.
- MiCloud Connect CX, a powerful contact center-as-a service (CCaaS) offering for Mitel’s UCaaS and UC platforms.
- The Mitel Workforce Optimization suite of applications, which gives powerful, actionable insight to help elevate your customer engagements.
Your customers expect more now than ever before. Ready to learn more about better ways to improve your Customer Experience? Contact CTS today at: (800) 787-4848 or jnolte@ctsmd.us.
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Get your $250 Halloween Treat… Send us your leads! |
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Know someone who is grappling with a Remote Workforce? Moving or looking for a new phone system? A friend who needs faster broadband? A business partner who wants to add Video collaboration?
Tell us about it... Just mention, "Newsletter Referral Program" when you contact us - we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.
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CTS Highlights
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24 x 7 x 365 Service
One Stop Shop
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5,000+ Customers
Need Support
Contact us today!
800.787.4848
410.850.4848
301.621.1213
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