Q: When are member eligibility updates due?

A: Domestic Groups: All enrollments must be received within 30 days of a member’s eligibility date. i.e. An employee is eligible for coverage effective 07/01/18, the member’s enrollment must be received no later than 07/30/18. Any enrollments received outside of the 30 day window may be subject to denial or Underwriting review. All termination requests must be received within 60 days of the requested effective date. i.e. An employee is terminated 05/15/18, the group has until 07/30/18 to submit the member’s removal request to be effective 05/30/18. Global/International Groups: All enrollments must be received within 60 days of a member’s eligibility date. i.e. An employee is eligible for coverage effective 07/01/18, the member’s enrollment must be received no later than 08/30/18. All termination requests must be received within 90 days of the requested effective date. i.e. An employee is terminated effective 07/01/18, the member’s removal request must be received by 09/29/18. For further assistance with enrollments you may contact the Client Care Team at billing@tbsmga.com or call 855-246-8873.