May 2019
Acting Director David Do
On The Job Learning 

I was delighted to engage with constituents during the recent Tele-Town Hall. The several hundred individuals who dialed in to listen, ask questions, and otherwise find out the latest updates from DFHV were inspiring. I was provided the opportunity to learn what issues our stakeholders feel are important; to hear the passion of for-hire drivers who are trying to make a decent living; and to attempt to resolve problems.

We are proceeding to remove many of the legacy rules that create a burden for our taxi drivers and deliver new streamlined procedures. We intend to learn what is working and what is not. We want your interaction with DFHV to be productive.

In a little over six months, I have learned a lot about the local for-hire industry. My objective is to continue to support our riders and operators to ensure  the District's for-hire industry is a leader in leveraging technology to support innovations that address market failures, and work together so we can make our rides more pleasant and our roads safer.

Acting DFHV Director Do joins staff for Bike To Work Day
Community Outreach
The  Department of For-Hire Vehicles (DFHV) has been conducting a series of joint community meetings with local neighborhoods including the Citizens Advisory Councils within defined Patrol Service Areas. DFHV Vehicle Inspection Officers (VIOs) provide information about road safety, regulatory compliance, and agency services.
 
The next scheduled meeting in conjunction with the local Citizens Advisory Council is on Thursday, June 27 at 7:00 pm. It will be held at the 3rd District Police, located at 1 620 V Street, NW. In addition to residents, all  for-hire drivers are encouraged to attend.
 
DFHV Vehicle Inspection Officers Present to Ward 4 Residents
Customer Services - Lost and Found

DFHV strives to retrieve lost items left in for-hire vehicles and reunite them with passengers. We are proud that the DFHV External Data Dashboard displays a 92% rate of return of lost items. This figure represents not only the efforts of DFHV staff and improved technology to track down lost items, but also the support of District taxicab drivers to return lost items.

DFHV Lost & Found Department can be reached 24 hours a day/7 days a week by calling (855) 484-4966, or send an email to DFHV.LnF@dc.gov. 

Passenger is delighted to be reunited with her wallet due to DFHV staff and cab driver
Driver Training 

One of the most important factors for any successful business operation is customer service. DFHV has provided support with free training to fulfill the requirement of District taxi drivers to take mandatory training for managing wheelchair accessible vehicle (WAV) service.  The training sessions were held at St. Elizabeth's Hospital Auditorium in April and May In addition, these sessions were also offered in both Amharic and French.

For drivers interested in participating in future WAV training opportunities should contact wavtraining@dcvipcab.com, or call (202) 269-4444 and ask for Wanda or Sylvia. It's that simple to learn and contribute to producing excellent customer experiences.

Driver training to manage riders with a wheelchair

Drivers attending the training session
Contact Information
All owners and operators licensed by or registered with the Department of For-Hire Vehicles are required to maintain their current contact information on file which must include a current mailing address, phone number and email address. Client Services will not conduct a transaction without verification.
   
Tell Us What You Think
DFHV appreciates your feedback. The suggestions and observations received from those in the industry, related stakeholders and the general public provide valuable insight that shapes our policies, programs and regulations.  Give Feedback . 
Department of For-Hire Vehicles 
2235 Shannon Place, SE, Suite 3001
Washington, DC 20020
202.645.7300