Thanks to Best Financial and CORE for Contract Renewals
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Share One's management and staff wish to recognize our latest contract renewals.
"Our goal is to listen and help our credit unions succeed so a signed renewal is a celebration for us," says Teri Van Frank. "Providing a great core processing system is part of the equation. Our staff strives to personally connect with our credit union clients so they can better serve their members," she said.
1.
Best Financial Credit Union
, Muskegon, MI
Morgan Rescorla, President/CEO
, Assets: $93 M - Client since: 2014
2.
CORE Credit Union
, Statesboro, GA
Robert Clampett, President/CEO
, Assets: $100 M - Client since: 2004
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Pictured above:
Morgan Rescorla, President/CEO, signs their credit union's renewal contract, with the staff of Best Financial Credit Union.
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Pictured above:
Bob Clampett, President/CEO of CORE Credit Union, signs their credit union's renewal contract.
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Register for SYNC 2019 (Share One Client Conference)
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Please join us September 16-18 for SYNC 2019 -
It's Greek to Me
- hosted at The Peabody Memphis hotel in Memphis, TN.
Presentations are designed to inform and educate a wide variety of credit union professionals. We are working to finalize an action-packed agenda that will include more customized content for attendees.
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Keynote Speaker and Certified Speaking Professional,
Jeff Tobe
, shows organizations how to gain the competitive edge by going beyond customer service to customer experience.
Over 20 years as a speaker, trainer, and business consultant have given Jeff the experience to apply best practices from leading companies to improve the customer experience across a wide range of industries. He prides himself on presenting up-to-the-minute, cutting-edge material as it relates to designing the ideal customer experience by getting your people more engaged at what they do every day.
The Peabody Memphis Hotel room rate is $208 per night, available September 14-19.
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SYNC 2019 Enhancement Voting - Final Chance
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To be considered, here are the requirements:
- The enhancement must be beneficial to the majority of Share One credit unions.
- Your credit union must be able to explain the requested change and the benefit.
- Deadline for submitting entries is May 31, 2019.
Share One will review all entries and narrow down to seven finalists. Attending credit unions will vote at conference, and submitting credit unions can campaign for votes. The three winning enhancements will be announced Wednesday, September 18, and moved to the front of the development queue for early completion.
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New Customer Portal Released for Demo
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Look for a link at the top right of the current Portal to demo the
new Customer Portal
.
Your credit union will determine an admin user and contact Share One Customer Support with that information. A Duo Admin Panel guide will be sent to the proposed Duo admin user from your credit union. Important instructions and documentation will explain the process your credit union users will follow to access this new portal.
The link near the sign-on area will include a Duo Two-Factor Authentication Enrollment guide. A Customer Portal help document will be available inside the Portal at the Help option.
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Delphi 10 Upgrade Coming to NewSolutions in October
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Look for the Delphi 10 upgrade coming soon to NewSolutions in October.
This upgrade will enable further development of NewSolutions with new programming tools such as rapid application development (RAD) for improved code editing, designing tools, and additional support for third-party plugins.
After the NewSolutions Release 8.8.1 in June, there will be no further releases until the Delphi 10 release in October. Credit unions can still upgrade to Release 8.8.1 during this time by request.
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NewSolutions Release Schedule for 2019
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Compliance: Account Disclosures for NSF Fees
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In a recent Risk Alert issued by CUNA, credit unions are encouraged to review their account disclosures and policy for assessing NSF fees on items. Class action lawsuits are being filed against credit unions alleging if the credit union is charging an insufficient funds fee each time an item is presented is a violation of the account agreement. If you charge an NSF fee for an item, each time it is presented and is insufficient, your account agreement should match that practice. CUNA recommends reviewing your account disclosures to ensure you have stated multiple NSF fees may be imposed on the same transaction. This prevents the lawsuits from alleging your have violated your own account agreement.
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Cindy Johnson joins Share One with various roles in the Support Team. She has a bachelor's degree from Middle Tennessee State and has worked in the credit union industry for over 25 years. Cindy has worked as a Project Manager for new credit union implementations for most of her career, and has experience with account management, training, documentation, and customer support. She looks forward to working with not only the Support Team, but everyone at Share One.
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- This release includes enhancements to eStatement Security Code, NSConfig, Print Capability, Required Upgrade Prompt, Settings, Splash Screen, and other miscellaneous updates.
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- This release includes enhancements to ACH Origination, Notices, NSMobile Support, and Stop Payments.
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- This release includes enhancements to Batch Reports, Credit Report Retrieval, Enterprise, General Ledger, In-Place Forms, Loan Origination, Notices, Reports, Teller, and Add-On Products.
- Noteworthy enhancements include Daily Cash Limits and Tracking, Delinquency History Update, New Suffix Restrictions, OFAC by platform, and TrueChecks.
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- This release includes enhancements to the Applicant, Co-Applicant, and Confirmation.
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Educational Services Webinar Schedule
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All Webinars are free, recorded, and
available for download on the SSC.
Live Webinars listed below are in Central Standard Time.
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DeposZip RDC Solution Review
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Enterprise Fundamentals of User Roles and Functions
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TrueChecks Solution Review
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NSQuery Series (1 of 4) - Session One "Primer"
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Disaster Recovery Test Schedule
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Northwoods Community Credit Union
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United Financial Credit Union
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