ITSM Academy June 2018 News and Events

News @ITSMAcademy

ITIL | DevOps | Agile | Process Design | VeriSM

Classes are filled with interesting dialogue, exercises and even laughter. We don't train solely to pass the exam; we focus on learner understanding & retention.

Click to Register - WEBINAR Thursday, June 21, 11am ET

Complimentary Webinar June 21 @ 11am ET

THE FUTURE OF ITIL® AND ITSM

Presenters: The AXELOS Team

AXELOS, the ITIL Accreditor, has announced plans to update the world’s most widely-adopted framework for service management in 2018. This session will summarize the update, ITIL's continued relevance as a proven tested framework, what's happening this year and about its future evolution. Register

In addition to webinars, we may add "Round Tables"... Let's talk about (topic) Interesting 2U?

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Public Classes - Guaranteed to Run

DevOps Leader - June 18-21

ITSM for DevOps - August 22-23

Certified Agile Process Owner (CAPO) - Nov. 12-15

Book your seat today

in our instructor-led virtual classroom !

Public Classes - Newly Added Dates

DevOps Test Engineering (DTE): July 23-26

Certified Process Design Engineer (CPDE): July 30-August 3

VeriSM Plus: September 6-7

ITIL Managing Across the Lifecycle (MALC): November 5-9

ITSM is Evolving

(and we have resources to help!)

For all who have been involved in Service Management (and especially those dedicated to ITSM programs) the continued shift in focus to DevOps can be intimidating. Having now been immersed in the DevOps space for almost five years, we understand the challenges with "integrating" your ITSM and DevOps programs. We have some tools to help:

Webinar Archive - State of ITSM and DevOps 2018, with Donna Knapp

White Paper - What is DevOps?

Class - ITSM for DevOps **AUGUST 22 CLASS GUARANTEED TO RUN!**

And for those of you who have an approach in place for DevOps and ITSM - consider the new VeriSM course. It focuses on #DigitalTransformation and the "Management Mesh" of multiple frameworks.

Class - VeriSM Plus: September 6-7

Going forward, we will see how VeriSM can act as the new framework for the digital era that brings together an approach to managing and harnessing all other methodologies and models from DevOps to AIOps, COBIT, BRM, SIAM, ITIL and more."

~ Chris Pope, VP of Strategy & Innovation, ServiceNow

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