Greetings! I’m so pleased with our new platform and with how well the transition went — and I hope you are, too! We appreciate everyone’s patience and are so excited for you to experience our new technology (like the excellent barcode scanner shown in the video below, where I may or may not be scanning an apple to determine eligibility!). Oh, and let me point out something else that I like about our latest video: Despite Josh’s and Kelly’s outstanding robot dance, you will in fact find NO robots here at ProBenefits. Just real people who are always accessible and ready to help. So no matter how awesome we think our new admin system is, it will never replace the human connection you find with us.

Finally, we have another exciting launch right around the corner. Next week, we look forward to bringing you a brand new public website that will be much easier to navigate while also serving as a much better reflection of who we are as a team. It's the perfect complement to our new portal. We can’t wait to pull back the curtain to reveal the new and improved ProBenefits.com!

With appreciation, Gary Knight President

Welcome to the new platform! Our new system is live, and we hope you are enjoying trying it out! It's very easy to file a claim, see your account balances, update your contact information and preferences, and add direct deposit information (if offered by your plan). See our Welcome to the New ProBenefits participant guide for some helpful information. If you have any questions, please contact our customer service team at Trust@ProBenefits.com . We're here to help! Also, don't forget to download our new mobile app (and delete the old one)! You can do just about everything on the app that you can do on the web portal. Download the new app for Apple here or Android here . 

Team Member Spotlight: The benefit of Josh on your side

Josh McGee has been with ProBenefits for more than 3 years now. Because he works in onboarding new partners, he’s often one of the first ProBenefits team members an employer group will meet. And you may even have noticed him (with the addition of a beard) doing the robot dance in our latest video! 

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ProBenefits is an independent, privately held company, based in North Carolina and currently providing services for over 2,700 employers in the region and beyond. ProBenefits provides services and support for FSAs, POPs, HRAs, HSAs, COBRA, Transportation Plans, and ERISA. ProBenefits' compliance team is led by attorneys Jason Cogdill and Laura Bibb, who have more than 25 years combined experience in benefits law and serve as valuable resources for employer and advisor clients. ProBenefits.com

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