ARP MATERIALS NEWSLETTER - NOV/DEC EDITION

In This Issue
1. Meet Our Team!
2. Product of the Month
3. Featured Capability
4. We Haven't Heard From You!
MEET LIBBY SMITH
With over 30 years of experience working in customer service for the rubber industry, Libby is a wealth of knowledge and can recite amazing historical information about her long-time customers!

Libby's first job was working at the General Tire retread plant in Akron, OH. She worked as a Clerk Typist in the International division, typing requisitions for purchase orders to supply the many tire plants around the world with raw materials and spare parts. During this time, she married and had two daughters, Amy and Sarah.

In 1998, Libby joined Anderson and Co., a manufacturer's representative firm based in Akron, OH. In her customer service role, Libby helped to support polymer additives and testing equipment.

In 2018, ARP Materials bought Anderson and Co. and thankfully Libby stuck with us!
Libby (left) with her daughter, Amy, ringing the bell last year to raise money for
The Salvation Army
"Before you know it, I've had over 30 years of experience in Customer Service.  My goal has always been to provide the best for all of my customers, and I want them to feel they can come to me with any situation. I’ve been around for a long time and they know me and I know them. I feel they trust me to get the job done. Sounds cliché but it’s that simple." Libby stated.

Libby has three beautiful grandsons and a great-granddaughter! Living in small-town rural Ohio, she enjoys helping to raise her growing family and gardening. Thank you, Libby, for all your hard work!
PRODUCT OF THE MONTH
Chlorosulfonated Polyethylene (CSM)

CSM elastomers are known for their resistance to atmospheric conditions (ozone, sunlight and extreme weather) along with their resistance to many acids such as nitric, sulfuric and phosphoric acids. CSM is a great choice for automotive and chemical applications. More specifically, you'll commonly see CSM in wire & cable coatings, gaskets, tubes and roofing membranes.
About the Vendor:

Established in 1954, Jilin Chemical Industries (PetroChina Jilin) specializes in providing a variety of high quality products including CSM. With 7 unique grades of CSM, their annual production reaches 1,800MT/yr. We are proud to be the sole distributor working with Jilin to serve the North American market. With state of the art technology and a deep understanding of the market, Jilin can provide high-quality CSM at a competitive price. 
Contact us for a no-charge sample!
OUR FEATURED CAPABILITY
Our Strong Technical Team
We are dedicated to helping our customers stay one step ahead of the competition! When deciding who to purchase your raw materials from there are many factors which should influence your decision. 

Our technical team allows us to offer expert advice on both formulation and processing. With over 100 years of combined technical experience, we are able to offer insight into today's leading markets from Wire and Cable, Hose, and CASE to Building Products and Custom Compounding. 

What challenges are you facing? Reply now to chat with us!
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WHAT ARE WE MISSING FROM OUR NEWSLETTERS?
Your opinion matters! Please reply to this newsletter with any feedback.

  1. Are there any products you wish we sold?
  2. Are you having any issues with your raw materials that are inhibiting your capabilities? (For example, sourcing or quality issues)
  3. Do you have any unique packaging or shipping requirements?
  4. From a technology standpoint, are you happy with how your orders are being handled? (For example, order confirmations and speed/accuracy of inquiries)

Please share any information with us so we can continuously improve. As a thank you for your time, we will send you a really nice giveaway item! Simply hit reply and share your comments.

As always, thank you for reading this publication. We wouldn't be here without your business and support!
ARP Materials Inc. | P: 716.691.2141 | Toll Free: 888-611-0220 | F: 716.691.5664
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