How to Maximize Your Social Media in a Crisis

SERVING THE COMMON INTERESTS OF LODGING OWNER/OPERATORS SINCE 1946

October 28, 2020

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Recent Developments Concerning COVID-19 in the Workplace

Presented by: Andrew Sommer of Conn Maciel Carey LLP

Assembly Bill 685, which requires employers to report information concerning COVID-19 outbreaks to local public health agencies, as well as provide written notice to employees of potential exposure to COVID-19
Senate Bill 1159, which creates a “disputable presumption” that a COVID-19 related illness is compensable for workers’ compensation purposes
Consequences of the CDC’s new definition of “close contact,” specifically what that means for quarantining employees who may have had contact with an employee testing positive for COVID-19

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Time Running Out to Meet California Training Deadline

January 21, 2021 is California’s deadline for hotels and motels with five or more employees to complete staff training on preventing sexual harassment. To help you meet this quickly approaching due date, we have partnered with Traliant to bring you its award-winning, online Preventing Harassment & Discrimination for Hotels course, as well as courses on Preventing Human Trafficking for Hotels and Bloodborne Pathogens.

Replace your old, check-the-box training model with modern, interactive courses that not only comply with state and local requirements but are relevant and engaging to lodging industry employees. Over 90% of end users rate Traliant courses 4 and 5 stars. Courses are available in English and Spanish, with separate versions for employees and managers.

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10 social media mistakes hotels can avoid, especially in times of crisis

brought to you by staah.com

Before you dismiss social media as being ineffective, revisit your strategy, especially now. Are you making these common mistakes?

Social media is an invaluable tool in a property’s arsenal nowadays, as it facilitates immediate feedback and connection with potential guests. Yet it is not uncommon to hear property owners saying social media is ineffective for them.

Theme Park Guidance Not Forthcoming

Dear Industry Partners,

The long-awaited theme park reopening guidance Gov. Newsom issued on Tuesday left many in California’s tourism industry devastated.

As several witnesses pointed out at last week’s legislative hearing on tourism, the administration’s “slow and stringent” reopening approach continues to be troubling to the hospitality industry, which has demonstrated it can operate in a safe and responsible manner amid the coronavirus pandemic.

Train front-desk staff to handle COVID-19 complaints

By Doug Kennedy brought to you by hotelnewsnow.com

Working at the front desk has never been an easy job, but the COVID-19 pandemic has caused hotels to make operational changes that often confuse and frustrate guests, making the job even more difficult lately.

When I read the online guest reviews and social media postings for KTN’s hospitality training clients, one legitimate factor frustrating the traveling public is inconsistency.

Important COVID-19 Update: “Close Contact” Redefined to Mean 15 Cumulative Minutes

By Conn Maciel Carey’s COVID-19 Task Force

We want to alert you to a significant COVID-19 development out of the CDC yesterday. Specifically, the CDC just announced a material revision to its definition of “Close Contact.” The new definition makes it explicit that the 15-minute exposure period (i.e., within 6-feet of an infected individual for 15 minutes) should be assessed based on a cumulative amount of time over 24 hours, not just a single, continuous 15-minute interaction.