Have you ever done something difficult at work, but made it look easy? Solved a problem, helped a client or negotiated a deal in a way that astounded your colleagues? Felt amazing, right? Inspiring delight and wonder is powerful, even addicting. It’s what drives magicians to do what they do and why people love them for it.

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The robots are coming! That well-worn phrase, used both in fiction and serious journalism, encapsulates a fear that many share—that machines of all sorts are poised to take over every function and responsibility formerly performed by mere mortals.

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Do you operate in an organization where sales begins with a capital “S” and marketing with a lower case “m?” Sales-centric organizations often operate at such a high level in sales, they lack marketing prowess. Some are even altogether marketing-phobic, believing marketers exist to usurp the importance of salespeople or to replace them altogether.

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The order-taker standard of care established in the Minnesota Supreme Court case of Gabrielson v. Warnemunde, 443 N.W.2d 540 (Minn. 1989), continues to be the standard of care applied to insurance agents in Minnesota. 

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