Greetings!
I’m so pleased with our new platform and with how well the transition went — and I hope you are, too! We appreciate everyone’s patience and are so excited for you to experience our new technology (like the excellent barcode scanner shown in the video below, where I may or may not be scanning an apple to determine eligibility!).
Oh, and let me point out something else that I like about our latest video: Despite Josh’s and Kelly’s outstanding robot dance, you will in fact find NO robots here at ProBenefits. Just real people who are always accessible and ready to help. So no matter how awesome we think our new admin system is, it will never replace the human connection you find with us.
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Finally, we have another exciting launch right around the corner. Next week, we look forward to bringing you a brand new public website that will be much easier to navigate while also serving as a much better reflection of who we are as a team. It's the perfect complement to our new portals. We can’t wait to pull back the curtain to reveal the new and improved ProBenefits.com!
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With appreciation,
Gary Knight
President
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Welcome to the new platform!
Our new system is live, and we hope you are enjoying trying it out! It's very easy to add new participants, make changes, and run a variety of reports. See our
Quick Guide to the New Employer Portal
for some helpful instructions. If you have not yet logged in to the new employer portal, please reach out to your ProBenefits Account Manager, or contact us at
Service@ProBenefits.com
for assistance. If you have participants who are having trouble logging in, they can contact our customer service team at
Trust@ProBenefits.com
. We're here to help!
If you use ProBenefits for COBRA administration, that system is next on the list for upgrades! COBRA will be moving to a new platform later this summer. We'll be sending you more info on that soon! In the meantime, you'll need to log in to
myRSC.com
to manage new hires and terminations for COBRA.
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May 9th Webinar: Intro to our new HSA Platform
Got questions about the new ProBenefits HSA admin system? Don't miss our webinar this afternoon at 2pm EDT for a short introduction of our just-launched HSA platform, and your options for transitioning. If you can't attend, go ahead and register anyway, and we'll send you a copy of the slides and a link to a recording of the presentation afterward.
Did you miss the "Welcome to our new system!" webinar on April 25th?
Watch the webinar, including mobile app and new portal demos,
here
.
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Follow us on social media!
In addition to our email newsletters, Facebook and Instagram are a great way to stay informed, get to know our team and even win the occasional prize. Take a quick minute to give us a follow today!
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Team Member Spotlight:
The benefit of Josh on your side
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Josh McGee has been with ProBenefits for more than 3 years now. Because he works in onboarding new partners, he’s often one of the first ProBenefits team members an employer group will meet. And you may even have noticed him (with the addition of a beard) doing the robot dance in our latest video!
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ProBenefits
is an independent, privately held company, based in North Carolina and currently providing services for over 2,700 employers in the region and beyond. ProBenefits provides services and support for FSAs, POPs, HRAs, HSAs, COBRA, Transportation Plans, and ERISA. ProBenefits' compliance team is led by attorneys Jason Cogdill and Laura Bibb, who have more than 25 years combined experience in benefits law and serve as valuable resources for employer and advisor clients.
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