MEMBERS' SPRING MIXER
Thursday, April 5, 2018, 5-7pm
Grog's Pub & Grill

SPONSOR: Stone House Brewing
Spring Mixer only 2 days from today!

We have new members who are eager to come on out and meet up with our veteran members and of course Grog's will have yummy pizza with Stone House Brewing Company craft beer on tap.

Come on out and find out what's new and coming. Be sure to bring along your brochures and business cards for our Members Showcase and if you've got anything to announce this is the event to share your news.

Get one of the last 2 COMPLIMENTARY BEER OR WINE COUPONs.

RSVP NOW
IS YOUR BUSINESS MOTORCOACH FRIENDLY?
Monday, April 9, 2018, 8am - Noon
Oakwood Resort
Presented by Tourism Sarnia Lambton

Is your business motor coach ready? Each motor coach on an overnight tour generates up to $14,000 per day in economic activity, including spending on accommodation, meals, entertainment and souvenirs.

We've invited a panel of industry experts including Ontario and Michigan tour operators and a representative from Destination Ontario for a workshop designed to help ensure your business is motor coach friendly. The following topics will be discussed:
  • How the tour operation business works
  • Different tourism market segments
  • Aspects of motor coach touring
  • Major tourism trends
  • Relationships with suppliers and clients
  • Destination research
  • Tour planning
Light Continental Breakfast will be provided.

Only 3 days left to register! 
Email Beverley at  [email protected]
DRIVING SALES THROUGH CUSTOMER SERVICE 
Monday, April 16, 8am - Noon
Port Franks Community Centre
Cost: $25

Designed for business owners, managers, supervisors and aspiring supervisors.

"An increase of just 5% customer loyalty results in anywhere from a 25% to a 95% increase in revenue." - Harvard Business Review

At the end of this program you will know...
  • Answering the question: Are customer service and profit really correlated?
  • The not-so-secret secret to customer service excellence
  • 5 Keys to moving your customer service from good to great
  • Effectively handling complaints - converting an adversary into an advocate
  • Taking your customer service from good to great - Action Planning
Facilitated by Mike Desantis, CTDP
Mike is a Certified Training & Development Professional who has been involved with hotels and restaurants for the past 35 years. A previous hotel/restaurant owner, hotel/restaurant GM and most recently a Learning & Development Manager for an international food service distributor, Mike has worked with corporations, government agencies and hospitality businesses, designing and delivering a wide array of programs to improve their operations and profitability.

FRAUD AWARENESS & PREVENTION SEMINAR
Thursday, April 19, 9:30am-4:30pm
Royal Canadian Legion, Grand Bend
FREE!

Learn how to protect yourself from online, phone and other fraud. Presentations from the Canadian Anti-Fraud Centre, Bank of Canada, Canadian Mint and local financial service providers. 

The day will be divided up into individual sessions, likely starting at 9:30am. Added to the four core sessions below, will be four presentations from local financial providers based on their experience with our community and these types of fraud. The final order of the sessions and presentations will be published here when confirmed.
  • 9:30 - 10:30am: Fraud Awareness for Seniors - presented by Brock Godfrey from the Canadian Anti-Fraud Centre
  • Coffee Break
  • 11:00am - Noon: Recognizing Counterfeit Money - presented by Bank of Canada representatives
  • Lunch
  • 12:30pm - 1:15pm: Recognizing Counterfeit Goods (presenter TBD)
  • Break
  • 1:30pm - 2:30pm: Cybercrime, Passwords & Computer Security - presented by Brock Godfrey
  • 2:45pm - TBA
HELP US PROMOTE THIS EVENT

THANK YOU TO OUR SPONSORS!