Providers may confirm our members' eligibility 24/7 by calling HWMG's Integrated Voice Response (IVR) system toll-free at
(866) 791-7628. This phone number is listed on HMAA and other client member ID cards as a resource for checking eligibility.
The caller will need to enter your provider tax ID number (TIN), the ID number located on your patient's insurance card, and your patient's date of birth.
We are pleased to announce that our IVR system was recently enhanced with the ability to fax a summary of information upon request. Enter your fax number, and within minutes you will receive a faxed document summarizing:
Member eligibility
Claim status
Deductibles
Out-of-pocket maximums
Remaining balances
This added feature may be helpful to your practice, enabling your team to place eligibility documentation in patient files.
As a friendly reminder, our Online for Providers web portal also offers the convenience of accessing member and claim information 24/7. Contact us or visit our website toregister.
If you have any questions, please feel free to contact us Monday through Friday, 8 am to 4 pm HST.
