Frequently Asked Questions?



What's your minimum order requirement to start a wholesale account?
The first time minimum order is $75.00. There is no minimum on reorders. Many price discounts are based on quantity. 

How do I place a wholesale order and how do I order for the first time?
When establishing a new account, corporations, LLC's, and partnerships are required to supply a federal tax ID EIN number. A sole owner who is not a corporate entity can use his or her social security number instead of an EIN number.  

When placing your first order, you may wish to contact us directly and an account representative will help include appropriate displays, signage, gift cards, and retail packaging. These items are usually free or at a very low cost and can be a great help in making sales.  The account representative will also let you know about any quantity discounts available for the items you are ordering as well as any ongoing sale.

Do you guarantee customer satisfaction?
Satisfaction Guarantee: You are the final judge of quality and selection. Costello International will also pay the shipping on any returns. Please call 1-800-463-9422 and we will send you a USPS prepaid shipping label.


Can I choose the pieces I want in my collection?
Yes, your input is important. We will work with you to make sure the items you purchase reflect your geographical area and clientele.

Most companies give no help with unsold merchandise. What does Costello International offer? What about an item that didn't sell?
We give a 100% unsold merchandise credit whenever you restock! After an initial five-week merchandise satisfaction inspection period has passed, you may still return any merchandise in any quantity for 100% credit toward the future purchase of new merchandise. You may use returned merchandise for payment of up to 50% of the value of your next restocking. If restocking credit exceeds the allowed 50% value of the restocking, then the excess credit will be applied to your next restocking. 

What is my markup to retail going to be?
Smart retailers selling popular fashion accessories know to expect better than average margins from this category. A simple keystone (double your cost) will not create a price that will agree with your customers expectations and perceived value. 
Your most successful markup for this product will average 450%  or 4.5X your cost! 

What about shipping? How long will it take for my products to be delivered?
Most customers receive their order within four business days. Most orders  received by 12:00 P.M. EST are shipped within 24 hours F.O.B. our Columbus, Ohio warehouse. Guaranteed shipping within 24 hours is an additional $10.00. Guaranteed same day shipping on orders received by 12:00 P.M. EST is an additional $25.00. We ship USPS Priority Mail Guaranteed Three-day Delivery at no extra charge. Overnight and international shipment quotes are available upon request.


What are your best sellers?
For many stores, our beautiful earrings and bracelets are their best sellers. The most attractive display and lowest wholesale price is a collection of 66 one-of-a-kind bracelets, and 66 one-of-a-kind earrings. These come with free quality miniature displays, free silk voile bags, and free Fair Trade lifetime warranty gift cards. They make a very meaningful gift that people can afford to pick up for under $20 dollars. Most stores find that having earrings and bracelets produces more sales of both of these items. 

Recently, here at Costello International, and throughout the world, rings have become the leading fashion phenomenon. Our exclusive ring designs have become the number one selling item in many retail stores. Our stunning rings are flying off the shelves!

I see many beautiful earrings, bracelets and rings pictured. What other categories of gifts do you offer and how much does it cost to carry them?
Popular categories include, tennis bracelets, barrettes, brooches, earring & necklace sets, ceramic art, amate bark paintings, religious gifts, anklets, toe rings, money clips, pill boxes, jewelry boxes, collectibles and the super-popular children's toy "Seismic Critters". It's not expensive to begin selling these items. For most stores, $75  to $100 in any of these categories will create a beautiful display. We can quickly deliver more of any item that begins to run low. Most stores receive their orders within 4 business days. 
 
How do I display your products? 
 
Can I find your products at a Trade Show?

Do you have a wholesale photo and pricing sheet?
Yes, Included in your correspondence is a link to an online catalog with beautiful pictures and wholesale pricing.

How can I find out about your NEWEST products and promotions?
Join our email list to receive information on our NEWEST products and promotions.  SIGN UP HERE.

Where can I find your products? 
In the U.S.A., Costello International has retail distributors in all 50 states.
Please call us at 1-800-463-9422 for information regarding retail outlets nearest you. 
Costello International has a presence in:
  • US, Canada, Argentina, Brazil, Mexico
  • Australia, Japan, China, Korea,  Hong Kong, Malaysia, India, Singapore and Taiwan
  • Belgium, Ireland, Russia, Czech Republic, Spain, Denmark, Israel, Sweden, France, Italy, Switzerland, Germany, Luxembourg, Turkey, Netherlands, Norway, Poland and UK
  • For international callers seeking a retail outlet, please call us at 1-614-824-4197.
What materials are used in making your jewelry? 
For accessories such as rings, toe rings, and bracelets having an intimate contact with the skin, we use a .999 pure silver overlay. The same as fine flatware, the overlay will last a lifetime. Costello International also produces a complete line of Pure Copper jewelry, so desired for its purported health benefits. Our Rose Gold is an alloy of pure copper and bronze. Inlay materials include Mother-of-Pearl, Lavender Mother-of-Pearl, cultured pearls, semi-precious stones, cubic zirconium gems, wildflowers, Red Rosewood, Orange Brazilwood, Ebony, Pacific Abalone Shell and other natural materials and resins.

What if I have sensitive skin? Can I wear your jewelry products?
Yes, you can wear beautiful hypoallergenic Costello International Jewelry with confidence and the assurance there will be no adverse reaction.

From what material are your earring wires made?
Our earring wires are made from hypoallergenic surgical steel. 

Where is your product from?
We work with artisan families in more than 40 communities in southern Mexico.  Costello International is the world's leading supplier of folk art jewelry and accessories from this region.

Is Costello International a member of any trade associations?
Yes,  Costello International is a member of the Fair Trade Federation. We have been a member of the Fair Trade Federation for 20 years. Learn more at fairtradefederation.org. 

Costello International has been a member of  Green America for 17 years. We help promote  greater worldwide economic justice and concern for the environment.  Learn more at:  greenamerica.org

Costello International is also a corporate sponsor for W.D.P. (Workers Defense Project) for 10 years. A membership-based organization that empowers low-income workers to achieve fair employment through education, direct services, organizing and strategic partnerships. Learn more at: workersdefense.org

I Have More Questions.
We welcome your questions, comments and feedback. We are in touch with thousands of gift stores and we would be happy to share information about fashion trends and news in the gift industry.  Please don't hesitate to contact us by Phone; 1-800-463 9422 or  via Email at  info@costellointernational.com 




 

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