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Innovative, Single-Source Voice & IT Solutions
Serving the DC Region for 36+ Years
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Connect with us
(703) 321-3030
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Our customers are looking to maximize every communications tool at their disposal.
This month we highlight more Mitel innovations you can add to your business toolkit, including an introduction to MiCloud Connect for SMBs, more on CloudLink App Development and Delivery, and Mitel’s new 6900 series endpoints.
Mitel’s flexible deployment options support our truly unique approach to service delivery -
The TCI Advantage
– which ensures your business can access the right mix of technology at the right price to keep pace with today's competitive markets.
Let’s talk about how TCI and Mitel make adopting new technology seamless and easy,
and how our customized approach can help your business become all it can be… Give me a call at
703-321-3030
or email
cornbrookst@tcicomm.com
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Tom Cornbrooks, President and CEO
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Get to know affordable MiCloud Connect… the Mitel-powered Cloud Voice Service for Small & Mid-sized Businesses
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Is your business outgrowing its phone system? Looking for more mobility or new tools to compete?
MiCloud Connect lets you move communications and collaboration to the cloud with confidence… And beat the competition by making your teams more productive, enhancing the Customer Experience, and improving your business intelligence.
All this from Mitel, the global leader in cloud-based business communications…
- Mitel Connect Collaboration: unifies today's communications on one screen - including video, online meetings, on-the-fly conferencing, messaging and more - so your employees, customers and prospects can communicate anytime, anywhere.
- Mitel Connect Contact Center: extends contact center functionality to your entire business. It's managed by Mitel at its data centers, so you can rely on it worry-free, while maintaining local control over system call flow scripting and reports.
- Mitel Connect Advanced Applications: multiplies team effectiveness by tying organizational communications into your core business processes. Innovative apps help increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction.
- Mitel Connect Global Numbers: provides a virtual presence with local caller IDs and numbers in all the markets your company serves. Incoming calls are easily routed for handling by the team in your headquarters so you can establish a local city or country presence without adding headcount.
Wondering if MiCloud Connect is a good fit for your business? Contact TCI today to arrange a meeting and a demo:
(703) 321-3030 or
info@tcicomm.com
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Mitel’s CloudLink Solution… Everything begins with the Gateway connecting your On-Premises platforms to the Cloud
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CloudLink is Mitel’s innovative application development and delivery solution. Our
Blog Post
from last month provides an introduction and overview. As discussed, CloudLink allows businesses to leverage their existing Voice and IT assets, while adding and extending new capabilities from the Cloud.
A key component of this app development and delivery solution is the
CloudLink Gateway.
This device connects your PBX to the CloudLink platform and CloudLink applications. It can be deployed on premises, or in the cloud as part of Mitel's MiCloud service, or as part of a third-party Mitel-powered service.
Adaptors within the gateway communicate with the underlying call control platform of the connected PBX using its signaling protocol or generic SIP. The gateway normalizes the signaling protocols from disparate PBXs so only one signaling and messaging protocol is shared between the gateway and the CloudLink platform.
The CloudLink Gateway enables a cost-effective path to the Cloud. It supports convenient access to customized cloud-based apps and delivery to any device at any location, including your mobile devices and IoT appliances.
Mitel’s CloudLink technology is being rolled out to support businesses of any size. For example, small businesses using MiVoice Office 250 have built-in support for the CloudLink Gateway with Release 6.3.
Next month, we’ll explore the development platform elements of Mitel CloudLink. Meanwhile, if you are wondering how CloudLink can benefit your business, contact TCI today:
(703) 321-3030 or
info@tcicomm.com
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Mobilize your enterprise… Get to know Mitel's MiVoice 6900 premium endpoints/phones
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Mitel’s MiVoice 6900 series family of desk phones enable you to become more mobile with one-touch Bluetooth pairing and seamless integration with your mobile phone.
Not only can you stay productive by easily switching calls between your desk phone and your mobile phone, you can have mobile and desktop contacts automatically sync between your devices.
Mobile phone users can leverage the exceptional HD audio and comfortable ergonomics of the 6900 series phones for both IP and cellphone calls. The 6900 phones deliver crystal clear audio through a unique corded or cordless voice-optimized handset and high performance hands-free speakerphone.
More MiVoice 6900 Series Phone Features…
- High resolution color displays: 3.5” (320x240) LCD, 4.3” (480x272) LCD, and 7” (800x480) Touchscreen LCD
- Support for Mitel Teleworker, ACD agent and supervisor, hot desking, MiCollab Client and more
- Secure encrypted voice communication, IEEE 802.1x authentication support
- Quality of Service support – IEEE 802.1 p/Q VLAN and priority tagging
- Dual 10/100/1000 Mbps Ethernet ports (LAN/PC), powered USB 2.0 Host port, sidecar expansion port, dedicated 4-pin modular headset port convertible to DHSG/EHS capable
- Bluetooth 4.1 wireless interface
The 6900 series also offer a broad array of add-on user installable accessories that enable the phones to be tailored to specific user needs.
Ready for the convenience and productivity that come from adding mobility to your desk phones? Contact TCI today:
(703) 321-3030 or
info@tcicomm.com
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Access Mitel’s Entire Pallet of Tools via TCI Host – Your Customized Cloud Voice Service
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TCI Host service is all about flexibility
Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your entire platform to the cloud to reduce your overall telecom costs.
Cloud communications isn’t an all-or-nothing endeavor
There are several deployment models to choose from depending on your business’s unique situation, and you can shift from one approach to another over time. Managing a multi-site business? TCI Host can bring your offices closer together.
In and Outbound Contact Center / Call Center
Whether you are a small or big business, you can support Multi-Channel queues that let customers contact you the way they prefer. Track your customer contacts and get real-time metrics for informed decision making and better team coaching.
- Integrate with your CRM, like Microsoft Dynamics 365, Salesforce and others
- Offer Live Agents, Web Chat, Email, Text Messaging / SMS
- Monitor and respond to Social Media feeds (Twitter, Facebook, LinkedIn, Instagram, etc.)
- Automate and access Full Reporting on your Customer Interactions
- Improve Customer Experience
- Become more efficient
Powerful Collaboration Capabilities
Explore some of the Mitel-powered team-building and conferencing tools your users can tap into with their mobile or desktop phones…
- Virtual workspaces for team meetings, conversations, content review and project management
- Point-to-point Video calling
- Multi-point Video Conferencing
- Scheduled and ad hoc conferencing and webinars
- Participant management
- Desktop application sharing
- Public and private chat
- Web-based collaboration
- Document management
- Conference recording
Unified Messaging and Integrated Apps
With access to these Mitel-powered tools, your team’s work can be tackled on more devices from any location:
- Integration to other business applications such as:
- Outlook, Lotus Notes, IBM Sametime, and Google
- Presence Tools
- Mobile Softphone
- Web Client
- Unified Messaging, including fax via email
- Remote control of desktops
- Outlook client plug-in
- Message retrieval from one synchronized message store
Empower your people to serve your customers better.
For a single, low monthly price, you can upgrade their old phones to advanced mobile-enabled, desktop phones (like the Mitel’s 6900 models highlighted earlier) and enable Mitel’s award-winning features to dramatically improve your Customer Experience.
Contact us today to schedule your TCI Host demo:
(703) 321-3030 or
info@tcicomm.com
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Need Support? Moving? Expanding?
24/7/365
Nationwide Support
(800) 824-1001
DC & Baltimore Metro
Virginia, Maryland, DC
(703) 321-3030
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