2nd Quarter Newsletter 2018
Article1
The board of directors and staff of Capitol View Credit Union were excited to announce our new, free-standing building in April. Please note that our mailing address and phone numbers have changed as well.

New Address:
623 East 12th Street
Des Moines, IA 50309-5515

New Phone:
(515) 348-8350

New Fax:
(515) 348-8351

As noted in previous member emails, direct mail, and on our website, on April 16, Capitol View moved our office to 623 East 12th Street, just blocks away from our IWD building location. This proximity will maintain a close presence to the greater state capitol complex and will vastly improve parking. The last business day at our current 1000 East Grand location was April 13, 2018.

New Hours 
Another advantage of moving to our own building is that we will offer longer operating hours. Here are the new operating hours effective April 16, 2018:

Drive-Through Hours: 8am - 5pm M-F 
Lobby Hours: 9am - 5pm M-F

We are very excited for the additional services and opportunities
this new building offers our members.
 
  

Spring is here and it is the perfect time to clear out those old documents. On May 16, Capitol View will be offering free, on-site shredding services from 11am-1pm at our new building, 623 East 12th Street. Members are able to drive up and bring up to 100 pounds of paper to shred. Take some time and review your old documents to reduce clutter and securely destroy paperwork that contains sensitive personal information.

Examples of potentially sensitive materials to shred:
  • Old copies of financial statements
  • Tax documents over three years old
        (unless you are at an increased risk of being audited)
  • Credit card offers/direct mail
  • Convenience checks from credit card companies
  • Old pay stubs
  • Cancelled checks
  • Checkbook duplicates
  • Cancelled credit/debit cards
Article3Safe Deposit Boxes
Safe deposit boxes are one the services we will be adding with our new building. Boxes will be available in three sizes, illustrated below. Safe deposit boxes will be rented annually. Loyalty prices are available for members with direct deposit and automatic payments. Contact our office regarding rentals.

StaffColumnQuarterly Staff Column
"New Building FAQs" by Benjamin Sheridan
The board of directors and staff of Capitol View are all very excited about our move into our own building. In addition to all of the exciting new opportunities this will bring with it, there may be some questions members would like insight into. Here are a few answers to some of the common questions we've received:

Will there be new operating hours?
Yes. To better accommodate membership our office will be open until 5pm each weeknight. The drive-through will be open 8am-5pm M-F. The lobby will be open 9am-5pm M-F.

Will the office be open on Saturdays?
No. While weekend hours were considered, we do not currently have the demand or staffing to offer weekend hours at this time. However, that may change in the future depending on growth and demand.

Will the current office in the IWD building remain open?
No. Due to the staffing requirements of the new building we will not keep the 1000 E. Grand Avenue location open following the move.

Does the credit union plan to become a community charter with this move?
No. Capitol View prides itself on serving state employees and their families exclusively. There are no plans to change our field of membership with this move.

What were some of the deciding factors behind the move?
While there were many important factors that went into the decision to move our offices, space and longevity were two of the deciding factors.
Since 2010, Capitol View's assets have grown by over 38% and loans have grown by over 16%. It's impressive to note this growth was accomplished while operating within an 800 sq. foot office. Our new building will offer much needed space.
In addition to space, longevity was a major concern. Our current location within the IWD building lobby is not secured under contract. Given that fact our board was committed to finding a more permanent location that provides long-term security.

Again, we are all very excited for the new services and opportunities this new location will offer our membership and our staff. Please contact us with any additional questions you may have.
SecurityTipQuarterly Security Tip - Email Security
Many of us use email everyday without thinking twice. However, the routine nature of email can lend itself to carelessness. Here are some ways to keep your email and information secure:
  • Regularly change your passwords.
  • Some email providers offer alerts when your account is accessed from an unusual source. Enable those alerts when possible.
  • Setup recovery devices for your email in the event of a forgotten or compromised password.
  • NEVER share confidential personal or account information over email. Capitol View only uses secure technology to send sensitive information through email.
Capitol View Credit Union