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September 2020

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Welcome to Heartland Bank!

Victory Community Bank Clients,

I am happy to say that we are just days away from officially joining the Heartland family. The last several months have flown by, and I am beyond excited for the new opportunities that await us all!

At this point, I hope you all have an understanding of how you will be affected and a clear picture of the timeline for this weekend's transition. I can’t remind you enough to ask questions now so that your transition is smooth and seamless.

Please remember your Transition Guide, mailed in mid-August. This reference source is your go-to for key dates, account information and FAQs. If you can’t find what you need in this guide, let us know.

Finally, I want you to know we are in this together. We are training every day to be able to provide quality service to our clients, during and after the transition to Heartland. If you need anything during this time, please contact me at Pamela.Goetting@Heartland.Bank.

I look forward to connecting again soon!

Pam Goetting

SVP, Director of Northern Kentucky Region

Important Dates to Remember

Attention Bill Pay Users:

Payee details like account numbers, addresses, due dates, phone numbers, etc.; transaction history; and any automatic/recurring payments you have scheduled will not be transferred to Heartland’s Bill Pay system. All payees and automatic recurring payments will need to be documented from the Victory Community Bank (VCB) bill pay system before re-establishing these in Heartland’s Bill Pay.

Debit Cards/Checks:

Have you received your new chip-enabled Heartland Bank debit card(s) and checks in the mail yet? If not, look for them this week in separate mailings. Your debit card(s) will be sent in plain, unmarked envelopes. Look for an activation call-in number attached to activate the card(s) and select your PIN.

Online/Bill Pay/Mobile Banking

Online Banking: any transfers made from the VCB site must be initiated before 1:00 p.m.

Bill Pay: new VCB bill payments must be initiated before 1:00 p.m.

Mobile Banking: the VCB mobile app will be disabled at 1:00 p.m.

Hours/Conversion/Debit Card

All VCB branches will be closed but ATMs are available 24/7.

Conversion begins: transition of VCB accounts to Heartland Bank will begin.

Debit card usage: continue using your current VCB Debit card(s) on both days.

Conversion Day

VCB offices will reopen as Heartland Bank at 9:00 a.m.

You must enroll in both Heartland's Online Banking and Bill Pay via Heartland.Ban k.

The mobile app will be available on the Apple® App Store and Google™ Play.

You may now use your new Heartland Bank Debit and Health Savings cards and your new Heartland Bank checks.

Quick View of Your New

Online Banking Enrollment

As mentioned above, you will need to enroll in Heartland's Online Banking on or after September 28, 2020. Look for the blue login box on the left side of the homepage and click 'Enroll in Online/Mobile Banking'.

From the homepage, you’ll be directed to an easy-to-complete Online Banking Enrollment page.

What can I expect when logging in to the new system

for the first time?

You may be prompted to upgrade your browser to Google Chrome, Mozilla Firefox, Safari or Microsoft Edge as soon as possible. Microsoft no longer recommends using Internet Explorer to access the internet.

You will be prompted to establish a login ID and password.

You will be required to enter a Secure Access Code which you will receive immediately via your choice of email, phone call or text message. Follow the onscreen instructions to proceed.

Paying a Heartland Bank Loan

Making a payment to your Heartland Bank loan from a Heartland Bank checking account? You do not need to be enrolled in Bill Pay to complete that transaction.

It's easy - simply:

Log in to your Online Banking account
Select "Transfers," then "Transfer Funds"
Enter the information requested
Click "Transfer Funds"

Overdraft Protection Opt-In

Overdraft Protection is offered to assist with payment of items from your account when you just don't have quite enough funds available to pay the item(s). We understand life happens, and we're here to help! Click here to learn more about Overdraft Protection.

Heartland Bank, 430 North Hamilton Road, Whitehall OH 43213