January 2019
Interim Director David Do
Data Collection and Analysis

The Department of For-Hire Vehicles strives to eliminate transportation inequities. Our efforts to meet this objective are supported by our commitment to revising Title 31 regulations and implementing the legislative changes outlined in the Omnibus Bill.

In order to improve accessibility, DFHV will use data analytics to inform decision making. The coll ection of trip information from all for-hire ride service providers will further integrate taxis and ridesharing services. F ocusing on consumers' needs means offering multiple service options, securing reliable response times, and ensuring fair pricing.

Under the guidance of Mayor Bowser, DFHV will take bold and comprehensive actions to establish effective policies and programs to serve operators and passengers.
DC Econ Unplugged

On January 31, join the Bowser Administration at  DC Econ Unplugged . This event is an open house for the Office of the Deputy Mayor for Planning and Economic Development (DMPED), where you can meet DC economic development leaders, ask questions about housing, small business, and transportation, and enjoy DC music, arts, and food tastings.  Learn more and RSVP here .

DC Econ Unplugged will take place at the Ronald Reagan Building,1300 Pennsylvania Avenue, NW, from 4:00 pm to 7:00 pm. D on't miss this opportunity to connect with the District's economic development agencies.

DC Econ Unplugged
RSVP HERE

Transport DC

DFHV recently joined members of the National Federation of the Blind of the District of Columbia (NFB-DC), Greater Washington Chapter, to discuss the Transport DC program. DFHV Administrative Officer Jerry Kasunic addressed the group and described the new customer-friendly telephone system (AWS) that will be implemented as a pilot project in February. The AWS is designed to automatically streamline customers to the company that booked the ride on their behalf. In addition, the Pool Rides Alpha Pilot Program was highlighted. Phase Two is likely to be introduced later in Fiscal Year 2019.

DFHV Administrative Officer Jerry Kasunic Presents Transport DC Program

DFHV Resource Center 

Effective February 4, 2019, the DFHV Resource Center, located in the Client Services Department, will no longer operate every Tuesday - Thursday from 4:30 pm - 6:30 pm. Rather, clients can make an appointment at their convenience for any day Monday through Friday between 4:30 pm and 6:30 pm. To schedule your appointment-based session, call (202) 645-7300; or email DFHV.ClientServices@dc.gov.    
Contact Information
All owners and operators licensed by or registered with the Department of For-Hire Vehicles are required to maintain their current contact information on file which must include a current mailing address, phone number and email address. Client Services will not conduct a transaction without verification.
   
Tell Us What You Think
Your feedback is critical for the Department of For-Hire Vehicles. The suggestions and observations received from those in the industry, related stakeholders and the general public offer useful insight that shapes policies, programs and regulations.  Give Feedback . 
Department of For-Hire Vehicles 
2235 Shannon Place, SE, Suite 3001
Washington, DC 20020
202.645.7300