January 2019 Edition
Delivering Inclusion
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Inclusion: Customer Led - Customer Driven
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In today’s market it is easy to see why it is important to make the switch to a customer inclusion business model with customers as a part of the business plan and/or part of the team. Customers have not traditionally been as deeply involved in companies as they are now, but we all know how vitally important it is to ensure company-wide inclusion in the work place. Making inclusion a priority can result in extraordinary benefits.
So, let’s think, for a minute, about the outcomes of customer inclusion. I’m not talking about asking “how was your meal?” Or, “Did you find everything OK?” While these are an important type of question, in their own way, customer service and customer inclusion are not created equal. Would you bring your customer a burger they didn’t order? NO. So, let's get back to the outcomes of customer inclusion and why leveraging them will increase the customer experience.
“Leading organizations are devoting significant resources to truly understanding the needs of diverse customers and translating their findings into insights that anyone in the organization can act on to improve the customer experience,” said Tom Champion, a senior analyst with Forrester.
“The idea is to bring the voice of the diverse customer into the organization as a form of creative fuel – so when teams are making decisions, they have more perspectives at their disposal” said Craig Donaldson with Insider HR.
Talk about
benefits
and we take our bennies very seriously around here...
At RDB Solutions we pride ourselves on our customer relationships. YES – we have a tightly integrated system, YES– we have a module specifically for your sales force
to have the information they need to get the job done – at the click of a button! And, YES – we have an extremely intuitive system that is incredibly easy to use and WILL save you both time and money. But more than that, we have an inclusive customer led and driven business plan. We work with you to ensure that your needs are met before your company goes live and after.
Call or email
Luke
for your free demo now 541.330.5483
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Why you should give us a call?
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Why should you schedule a
FREE demo or consultation? That's easy.
You are our priority, it's all about you and we know it!
During your consultation, we will guide you through our software and services utilizing our five-point quality assurance process.
1. Integrity – The foundation of our business. We strive to always act with the highest of standards in ethics and transparency. This will guide your understanding of our processes.
2. Excellence – In all manners of business from performance to experience. As a customer, you can and should expect our absolute best. We are proud of what we do and how we do it.
3. Accountability – We Keep our promises and deliver on our commitments.
4. Collaboration – We listen to and support one another. At our foundation, we value working together. We believe in working together, to improve our business, to better support our customers.
5. Inclusion – We believe that inclusion drives our business. With an enriching and inclusive environment, we have set you up for success. We work with you, as our driving force, to build the best software solution for your business.
As we walk through the process of understanding your software needs, we will be happy to maximize your time working from an already existing pool of written code and newly written code to develop the solution that will maximize profits and productivity.
We will help you:
- Define the objective
- Determine the best technology
- Prototype screens and processes
- Define reporting requirements
- and so much more…
Industries currently serving:
- Lumber Wholesale
- Steel Wholesale
- Coffee Distribution
- Telecom Re-billing
- More…
After your Business Solution Consultation, we are ready to begin developing your custom solution. Again, we maximize your money by utilizing a deep well of already existing and improved on code developed over the past
20 years. We combine that vast knowledge with our agreed upon solution to build you the all-inclusive and robust software you've been searching for.
We Listen. We Collaborate. We Deliver. These aren’t simple words to us, they are our driving force. We say what we mean, and in doing so, we can easily focus on simplifying the process for your, from your consultation to implementation and training.
Don’t miss out, call or email
Luke at 541.330.5483 for your free consultation now!
Upgrade to Expert
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Lumber Expert is an all-inclusive and robust application designed for the wholesale and distribution industries. It encompasses: order processing, management, inventory control, a fully integrated accounting module, and financials.
Lumber Expert contains many modules, one of which is Trader Expert. TE was specifically designed for traders and has everything they need to get the job done. This includes: order and inventory management, product inquiries, and account management.
Lumber Expert provides all the accounting and back-end functionality with an intuitive workflow that’s easy to understand, reducing training costs and increasing accuracy.
Want to save time and money? Contact
Luke
for your complimentary consultation.
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If you haven't had a chance, check it out.
We frequently update the website with new content, so check back or join us on any of our social media and get updates as we post them.
(see links at the bottom of this newsletter)
Have a blog post idea or a question regarding content? Please contact
Rachel
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Collaboration is the Key to Success
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Collaboration is one of the most unique things about RDB Solutions. Different parts of our team meet together regularly to discuss ways to not only better the company but to better our software. Lumber Expert was developed by our amazing Software Architect but it is improved upon by the collaborative generosity of our entire team and
YES that includes our customers too.
You - our customers - enjoy a very unique opportunity, you get to collaborate with the very members of our team that make the changes you are looking for. What a great opportunity, right! Our job is to find the right solution for you. We do that best by keeping our team available and constantly listening to our customers and acting upon what they hear. We know we do our best work when we keep our focus on you.
Collaboration is an obvious business tool these days but - doing it well isn't. RDB Solutions spends the time meeting with you and our team to ensure we are providing you with our very best.
We Deliver Collaboration – We listen to and support one another. At our foundation, we value working together. We believe in working together, to improve our business, to better support our
customers.
Learn more about us by visiting our website or give Luke a call @ 541-330-5483 and tell him you heard about us here for a chance to save.
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Now that you’ve purchased your new software, you are ready to install it and train your employees. Hopefully, you read my blog post “
How to Choose the Right Software Company
” and have chosen a software company that has made the development of a quality Customer Education Strategy (CES) a priority.
Training should be flexible and meet the needs of your company. If your new software is easy to use, it will likely be easy to learn, manage data entry errors, and increase productivity. The effect of this is seen in the strength of your team and, of course, your bottom line, and after all, who doesn’t like a stronger bottom-line.
Know your options!
Read the entire article at my
here
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Successful Accountability
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We know you are looking for a company you can count on, one you can believe in. Serving businesses is what we do, it’s who we are. Over the years we have honed our software to the fine specimen it is today. We’ve been so successful at this because, as a team, we make ourselves accountable. We see or in some cases hear about a potential change that we may need to implement and we move on it.
We are always willing to:
- Proclaim that something needs to be done.
- Accept personal responsibility for tackling an issue, while always ensuring we are accountable with budget decisions.
- Make positive choices and decisions to act while thinking deeply about the consequences of each choice.
- Set high expectations for ourselves and our team.
It is important to us that our customers’ needs are heard and validated. All of these reasons and more are why we have produced some incredible solutions for our customers.
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Lumber Expert includes several modules, one of which is Trader Expert: A tool designed specifically for traders to have the information they need to get the job done – at the click of a button!
Trader Expert runs as a separate module but
is fully integrated with Lumber Expert,
designed to help a trader run his/her business with ease.
Highlights include:
- Mill and customer lookup showing open/uninvoiced orders, late orders, pending orders (orders issued but not yet entered), uninvoiced orders (orders shipped and not invoiced) and invoiced orders
- Customer status displayed: available credit and past due
- List of all orders for the trader logged in with the same tabs available as above
- Immediate order number issuing for mills or customers
- Order printing, emailing and faxing
- Shipping information entry
- Inventory inquiry – details what is on-hand, on-order, committed, available to sell and net position
- Product inquiry – what mill has produced which product(s) or what customer has purchased what product(s) or product components
- Margin inquiry shows on a day-by-day basis, buys and sells, by trader.
Want to save time and money? Contact
Luke
for your complimentary consultation.
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Excellence is constant, fluid and intentional. It requires a lot of forethought to achieve such an aspiration - a goal. Excellence doesn't mean perfection, what it does mean is that we focus on listening and accountability.
As you strive for excellence, you will need to take specific, attainable and measurable steps to achieve your goal.
At RDB Solutions, excellence is not just mouth service. We made the decision to strive for excellence and we did the work to break our goal of excellence into specific, attainable, and measurable action items. This means that we are focused on creating an environment that meets the needs of our customers from initial conversation through post sale support.
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Just in Case You Missed It!
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