On-Site Services Update and Other News
Laurie Hanin, Executive Director
Dear Clients and Friends,

We'd all agree the past five months have been a very challenging time. Covid-19 has affected every aspect of our lives: how we shop, travel, work, learn, and communicate. Communication impacts all that we do and when that is disrupted, life becomes more difficult in so many ways. During all of this, it's important to know CHC is here for you.

Since mid-March we've been providing our clinical services remotely using a secure video-conferencing platform and sharing timely information and news through a series of webinars and our Hear and Connect newsletter.

What you may not know - and we're thrilled to share - is that the situation in New York allowed us to safely begin providing on-site audiology services beginning July 6th. We opened with protocols in accordance with the Department of Health and the CDC (click to view) and are pleased that we can once again meet with and help our audiology clients face to face (with masks and face shields).
What's the experience been like? A long-time client who visited us in July wrote, “I’m impressed at the way CHC is coping with Covid-19. I felt safe and well-cared for when Terrence fixed the mold connection on my hearing aid. Having staff wear medical scrubs makes a lot of sense. I’m also impressed with the visual technology Terrence is using!” Some things just can’t be done remotely. 

As we look ahead and figure out what our "next normal" will be, count on CHC to be here for you with expanded remote services and more webinars on topics relevant to your life. To do that we need to hear from you. Let us know how we can help you navigate this changing world. Are you going back to work in your office? Is your child going back to school? Have you begun visiting with friends and family and found it difficult to communicate while distancing?

Please click here to let us know the topics that matter most to you. And read on for this issue's Hear and Connect Resources.

Hear and Connect Resources
Children and Face Masks. Face masks have become a new way of life, and for children this can be especially difficult. Janick Hickman, counselor at CHC-FL, offers advice to address anxieties and communication challenges children can experience when wearing a face mask. Read.
How to Sanitize Your Hearing Aids. Today, more than ever, it's important to know how to clean and sanitize your hearing aids and accessories. Audiologist Anita Stein-Meyers has a list of easy tips for you to follow as well as a useful product recommendation and a look at manufacturer guidelines. Read.
Captioning News from InnoCaption. Carolyn Stern shares a new feature from InnoCaption that allows you to caption your next videoconference call with a better result. You'll now be able to see the captions on the same computer that's displaying the video call, a big plus along with other improvements. Read.
Clear Mask Demonstration Video. Advocate, author and CHC Board member, Arlene Romoff, demonstrates the use of a clear face mask and explains why it can be so helpful to people with hearing loss in this brief yet illuminating video. View.
DIY Hearing Aid Care Video: Replacing Domes. Audiologist Anita Stein-Meyers walks you through the process of replacing removable domes on receiver-in-the-ear style hearing aids. This is a new video in a series dedicated to DIY hearing aid care. View.
Wellness Video: Impact of Covid in the Workplace. Supervisors play a multifaceted role in the lives of their staff. Join the the clinicians of CHC's Baker Family Emotional Health and Wellness Center as they share ideas about the impact of Covid-19 in the workplace. View.
Remember to contact us to let us know your communication needs as we progress through the pandemic together.

Please click here to inquire about scheduling an in-office or telehealth appointment.

Stay safe, everyone.

Sincerely,

Laurie Hanin, Executive Director
917-305-7760
CHC is here for you today and always. We are continuing to provide services whenever possible, regardless of ability to pay. Please consider making a donation. Support in any amount will help us to continue our efforts during these unprecedented times.   
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