New Year, new look, new system!

Hello and Happy New Year on behalf of the ProBenefits team! We hope you’ve settled in nicely to 2019. Chances are, you’re already busy managing a long list of to-dos. Rest assured that we’re here to make at least one part of your life much simpler — with caring, expert guidance for your benefits plan.

As we look ahead, I want to make you aware of some exciting developments. The first is our new, easier-to-navigate website, which you can expect to see in late spring. The new site will better reflect who we are as a team and what we stand for each and every day: Expertise. Caring. Integrity. Gratitude. With these unwavering core values, ProBenefits will give you The benefit of trust — always.

In addition to a revamped website, ProBenefits will roll out a new admin system. This new system allows us to stay on the leading edge of our industry. It’s one of the most secure and easy-to-use systems out there and will help our team to take the best possible care of you. The changeover will go into effect with the launch of our new website, in late spring. We’ll keep you well informed as we make the transition. You’ll know what to expect, what you need to do, and, as always, how to reach us directly should you have any questions. Between now and then, our team is getting excellent training so that we are ready to help you use the system to your best advantage.

With appreciation,

Gary Knight

President

New Admin System: What to Know

When our new admin system goes live in late spring, not a whole lot will change for you other than it will make life easier — it’s simpler to use, extremely secure and it comes with a great new mobile app! There will be a few things to keep in mind when we get closer to launching.

If your plan offers debit cards: Expect a debit card blackout period for a few days in late spring. You will automatically receive TWO new debit cards. Both cards will be in the participant’s name. (If there is a secondary user, such as your spouse or partner, that user will simply sign the back of their card.)

We’ll want you to download the new mobile app (and delete the old app) because it’s one of the easiest ways to make claims and check balances. We'll tell you when it's time to do this, and what to look for in the App Store or on Google Play.

The website and portal will look different, but it will be very intuitive — and we’ll make sure you’re completely comfortable navigating the new look.

Team Member Spotlight:

The benefit of Jon on your side

Who’s the friendly man in the dashing suit? Meet Jon Cauble, Senior Account Team Manager. Jon started as a Customer Service Representative and then served as Customer Service Manager before transitioning to his current role — so you can trust him to understand all aspects of the business, from participant to employer. In fact, like Jon, most of our team members have spent time in the customer service role at some point in their time at ProBenefits because we see that experience as such a crucial part of understanding our clients and their challenges and opportunities.

IRS releases 2019 HSA and ACA maximums

The IRS has released a number of HSA and ACA maximums and limits applicable to 2019 health and welfare plans. Read our blog to see the 2019 numbers along with comparisons to 2018.

ProBenefits is an independent, privately held company, based in North Carolina and currently providing services for over 2,700 employers in the region and beyond. ProBenefits provides services and support for FSAs, POPs, HRAs, HSAs, COBRA, Transportation Plans, and ERISA.

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