Issue #8
Video Series
REAL ESTATE ETIQUETTE
REALTOR® Learning Initiatives
A "Dick and Jane" series of videos featuring courtesy rules in Real Estate
Courtesy of the Realtors® Association of Edmonton
The rules covered in this series are:
Chapter 1: Solicitation of Potential Clients under contract with another Member #1
Chapter 2: Solicitation of Potential Clients under contract with another Member #2
Chapter 3: Responsibility to Secure Property
Chapter 4: Discovery of Facts
Chapter 5: Multiple Offers
Chapter 6: Removal of Keys, Key Boxes and Signs
Chapter 7: Use of Property Access Keys
Chapter 8: Taking Associates' Photos from a Previous Listing
Chapter 9: Outside Professional Advice
Chapter 10: Making and Keeping Appointments
PROFESSIONAL STANDARDS
It's the Code of Ethics that separates REALTORS® from other licensees and GRAR takes enforcement of the Code very seriously. Ethics complaints may be filed by REALTORS® or members of the public. Ethics complaints serve to educate members as well as provide a disciplinary process when violations have occurred. Any person having reason to believe that a REALTOR® is guilty of unethical conduct subject to disciplinary action may file a complaint in writing with the Local Board/Association of REALTORS® to which the member in question belongs.
Citation Policy
New in April 2019
As part of our ongoing effort to promote professionalism in our industry, and to hold GRAR members to a high standard of professional conduct, the GRAR Board of Directors established a Citation Policy based on NAR’s recommendation and model policy. In short, the Citation Policy is a way for minor complaints arising from potentially unethical behavior to be handled much more quickly than through the formal grievance process. There are times when minor mistakes are made and it is appropriate for the respondent to say "Sorry, it won’t happen again", pay a small fine, and move on.

Some compare the Citation Policy to a traffic ticket. If you are caught rolling through a stop sign and issued a ticket, you know you did it. You are probably going to admit you did it, pay the fine, and not do it again. It is a relatively minor violation that doesn’t require a court appearance or a trial. The goal of the ticket is to remind you of the law so that you no longer roll through stop signs.

In recent years we've heard from you that the grievance process is too long and cumbersome. In many cases, a member may have an experience that warrants a Professional Standards complaint, but they elect to not file it. The Citation Policy may help with many of these types of situations.

Here is how it works.
If you believe you are the victim of a violation of the Code of Ethics you can fill out a complaint as you normally would. If the Grievance Committee feels it meets the criteria for the Citation Policy they will pass it to the Citation Panel. The panel will review and determine whether to issue a citation to the respondent. The respondent can admit the violation and pay the fine or request a full hearing. If they pay the fine, the matter is closed, the record is sealed, and it will only impact the member if they have the same violation in the future. Past citations are not considered as evidence in other matters.

You can review the list of citable offenses associated with this policy and avoid violations of the Code of Ethics. If you are the victim of a violation, we encourage you to file a complaint so that we can educate our members on proper ethical behavior and hold them accountable when they stray from ethical behavior.
ANNUAL GRAR EVENTS
GRAR members come together for the following events throughout each year. We hope you'll join us and we look forward to seeing you there!
GRAR Agents Fair & Exhibit Show
Network with fellow agents and business affiliates for a half day of fun. You might call this Halloween for REALTORS®.
MBA/GRAR Event
GRAR and the Mortgage Bankers Association host an event in the summer. In recent years, it has been a golf tournament. It will be a bowling event at Radio Social in 2019. Watch for details on the specifics of the event.
REALTOR® Night at the Red Wings
Usually in August, this is always well-attended by members and their families. GRAR reserves the picnic area for dinner and group seating to watch the game.
TechKNOWPalooza
A full day of technology-based learning presented by industry experts focusing on the latest trends in social media, mobile technology, online marketing, and video. This is also a great time to visit with sponsors.
Awards Gala
Held jointly with Mortgage Bankers Assocation, Women's Council of REALTORS®, and GRAR, this event features great food, music, and the installation of leadership for GRAR, UNYREIS, and WCR. Major awards presented include REALTOR® of the Year, Fran Henty Going the Extra Mile-Golden Rule Award, GRAR Honor Society, and YRN Rookie of the Year.
YRN
Young Realtors® Network
YRN is a member-driven organization that helps young real estate professionals excel in their careers by giving them the tools and encouragement to become involved in four core areas: REALTOR® associations; the real estate industry; peers; and community.

YRN was launched as a way to help the younger generation of REALTORS® build a stronger link with the real estate industry in general.
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New Member Guides - Full Series
Access the full series of New Member Guides by logging into your GRAR Portal and clicking the New Member Guides button.