Greetings!
Please read this carefully – we have exciting news about your plan!
You have probably seen in our recent newsletters that we are rolling out a new website and a new administration system this spring. This new platform allows us to stay on the leading edge of our industry. It’s one of the most secure and easy-to-use systems out there and will help our team to take the best possible care of you and your employees.
We will be migrating your current plan to our new platform in late April
, and we are excited to show you all it has to offer! Some of the new features are:
- New daily claim reimbursement option
- No more prefunding requirement for debit cards
- Dependent care FSA funds available on the debit card
- New and improved mobile app for your participants
We have created a
Transition Guide
detailing these new features and other changes that you and your employees will need to be aware of. Please review this document carefully. We will continue to communicate with you and your employees throughout this transition process to make it as smooth as possible.
If your plan offers the debit card, we will need you to complete a new Employer Debit Card Banking Form for our new platform.
We will be sending you this document very soon through DocuSign. It will be from ProBenefits via DocuSign (dse_NA3@docusign.net). We’ll pre-fill your current debit card funding account information, so if nothing needs to change, you’ll just need to sign it through DocuSign. If changes need to be made, there will be a link for you to complete a new form and return it.
We’ll need this form returned by April 10th in order to get new debit cards sent to your participants in time for the transition.
We’ll be offering a webinar on Thursday, March 28th at 2 PM Eastern time to discuss the new platform and go over some of the changes you need to be aware of. A webinar invitation will be sent soon, but
you can go ahead and register
if you like.
We are excited about the new platform for 2019 and look forward to working with you during the coming year. If you have any questions, please contact your ProBenefits account manager, or just reply to this email. We're here to help!
