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Innovative, Single-Source Voice & IT Solutions
Serving the DC Region for 36+ Years
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Connect with us
(703) 321-3030
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A Holiday Message from the CEO
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The holiday season offers an opportunity to pause and reflect on the things that we are most grateful for… a time to reflect on the people who give us the support we need to do what we do, that enable us to make a difference and build something bigger than ourselves.
In an industry that seems to be barreling towards generic, prepackaged, remote supported, white-labeled solutions, we’re proud of what we do, how we do it, and why we do it.
I am thankful for our clients, who constantly motivate and challenge us. Our clients are truly our partners – we share a mutual trust and a desire to achieve long-term success, together. I am especially grateful that we were given the opportunities to help many new and existing customers do what they do better this year.
I am grateful for our employees, who consistently provide exceptional service and deliver outstanding results. Without their commitment and high standards, we would not be the thriving company we are today.
At our core, TCI is about people. As this year comes to a close, we want to thank our customers, friends, partners and employees for the enduring relationships we have formed. We could not have accomplished so much over the years without you.
Looking ahead, we're anticipating that 2019 will be
The Year of Digital Transformation for many businesses, as we all continue to focus on improving Customer Experience. You'll be hearing much more on that theme next year.
I wish you all a Holiday Season filled with abundance and bright moments.
Tom Cornbrooks, President and CEO
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Leverage Virtual Assistants & IoT to make it easier to stay connected with your customers
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Customers are conversing with businesses in new ways, thanks to the Internet of Things (IoT). For many consumers, virtual assistants, chatbots and messaging apps are quickly becoming their preferred methods of communication.
CNBC reports that
half of consumers will own a smart speaker by the end of the year, and among the top three uses for it will be shopping and ordering items.
Every business should take notice. According to Gartner, more than half of enterprises have already invested in virtual assistant technology, and 25% of customer service centers intend to integrate virtual assistants or chatbots across channels by 2020.
IoT enables businesses to
place a greater emphasis on conversation to improve customer engagement. Gartner points out that companies already benefit from using virtual assistants across channels - ranging from a 70% reduction in call, chat and/or email inquiries to a 33% savings per voice interaction.
As these AI-driven services evolve, there’s
an enormous upside to use them to create a more intimate connection with customers. Some businesses already leverage location and other profile information to make personalized recommendations.
For these applications to work effectively, businesses need to put
the right communications technology in place. Unified Communications provides universal access to applications and data, which removes the typical barriers to successful implementation of AI and IoT technologies.
The time is right to start experimenting with these technologies and to start studying use cases with the idea of improving your operations. The Digital Transformation experts at TCI understand how IoT and artificial intelligence enhance customer interactions.
Ready to open more doors to converse with your customers?
Contact us today:
(703) 321-3030 or
info@tcicomm.com
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TCI Performance Analytics makes Network & System Management faster and easier
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The performance of your business communications system and network is important to the success of any organization. Poor service quality will put a strain on your busy IT team as they jump back and forth from strategic projects to finding and fixing problems.
With Performance Analytics from TCI, the source of problems is easily identified regardless of where they may be on the network – an improperly configured router, for example, or a malfunctioning switch.
Here are just a few of the proactive capabilities from TCI that will improve how your networks and systems are managed:
- Status Dashboard – Well designed, online dashboards make it easy to identify the most critical issues.
- Alarms & Alerts – Real-time alerts provide timely, actionable data on network issues, so problems can be resolved more quickly.
- Alarm Analytics – In a sea of data, alarm analytics ensure that adverse events are prioritized so that the most critical are presented first.
- Detailed Reporting – Reports demonstrate network and device performance, improving capacity planning and trend identification.
- Performance Monitoring – The status of Voice quality is continually monitored, as well as the performance of Systems, Applications and Networks.
- Secure Remote Access & Single Sign-On – Network devices can be accessed anywhere in the world, for more efficient troubleshooting and maintenance.
Ready to optimize your IT team? With TCI Performance Analytics keeping watch, consistently high service quality and less downtime results in satisfied users and an improved Customer Experience.
Learn how TCI’s Performance Analytics service can enable faster problem resolution and improve the reliability of your network. Contact us today:
(703) 321-3030 or
info@tcicomm.com
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Desktop phone hacks happen... Here's how to protect your business
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Many offices have IP phones, but unknown to most users is that hackers can actually listen to everything that's going on in the room - whether or not you are on a phone call.
Hackers from a remote location have been able to
exploit some IP phones' vulnerable software and firmware to gain access - even phones sitting behind a firewall.
Here’s some of the mischief hackers do when they 'tap' your IP phone:
- Listen in on your phone conversations and identify who you're calling.
- With access to the phone’s microphone, hackers can feed the conversation into a speech-to-text engine and post the transcript to social media.
- Since the microphone never shuts off, hackers can listen to everything the phone hears, such as conversations in a company’s board room.
IP phones are basically computers and manufacturers periodically issue software and firmware updates to plug security holes. The trouble is that smaller businesses – and many larger ones – are still lax about keeping their systems updated with the latest patches.
The most effective way to stop hackers from taking control of your IP phones – or any other computer – is to
keep the software and firmware current with the latest patches from your phone manufacturer.
Ignoring these patches - or waiting too long to implement them - could leave your business exposed to hackers bent on doing it serious harm.
Concerned about possible IP phone vulnerabilities at your location? Reach out to TCI today… We have communication solutions that can protect your business.
Contact us today:
(703) 321-3030 or
info@tcicomm.com
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Get to know TCI Host and how you can add Cloud Power to your On-site Phone System
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With the complex pricing models and cost of communications infrastructure today, it’s hard to know what the best solution for your organization may be... Stay on-site? Jump into the cloud? Or implement something in between?
While many businesses are already reaping the advantages of moving their voice communications to the cloud, for others replacing phone systems across all offices in favor of cloud technology may not be the best way to go.
With TCI Host, we can add the Unified Communication (UC) functionality you need by integrating your on-site hardware with cloud applications that will better connect your employees and customers.
With TCI Host, our experts enhance your on-site deployment with cloud services to provide what you’re looking for... collaboration tools, mobile connectivity, team meeting capabilities, call center with CRM integration, and much more.
The bottom line... You don’t have to move everything to the cloud to access its benefits. A hybrid, on-site UC solution can offer many of the cloud's advantages - giving you the flexibility, scalability and control you want. Plus, a TCI Host hybrid architecture is more secure and more reliable than a standalone system, including built-in redundancies and backups.
When you are ready to move all of your voice services into the cloud, you'll have much of the infrastructure in place with TCI Host. Best of all, we'll be with you every step of the way... Your local TCI team handles all the details, sets up everything and gets your people up to speed on Day One.
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Need Support? Moving? Expanding?
24/7/365
Nationwide Support
(800) 824-1001
DC & Baltimore Metro
Virginia, Maryland, DC
(703) 321-3030
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