We’ve been in contact with both Canvas and Turnitin support to figure out what has been happening with the integration. At the beginning of the semester it seemed like the communication between Canvas and Turnitin stopped. Papers stopped being submitted to Turnitin and other strange glitches occurred. We have been back and forth between the UW System, Canvas, and Turnitin to find the source of the problem. Not only is this issue affecting Parkside, but it is also affecting the entire UW System and multiple other institutions in the country.
Unfortunately, there’s nothing we can do on our end to fix this issue. Turnitin support has been working closely with Canvas, we expect that this will be resolved soon. As of now, the integration is not working as it should and it is likely you will continue to encounter errors when submitting papers to Turnitin.
We will be sending out updates when we receive more information.
Note: These glitches are also impacting D2L, so this is not solely a Canvas issue.