Fall 2018 continued to see record-breaking traffic, with 5,744 questions received during the fall semester, an 11% increase over fall 2017. Of these, 77% came through our click to chat buttons, which include the white static button and floating tabs, 20% came via proactive chat, and another 3% through text.
The winter service has seen steady traffic so far, with 3,052 questions received in January and February, up from 2,666 in the same months last year.
Visitors to the service this fall reported high levels of satisfaction, with 92% reporting good or excellent service.
"The staff that assisted me today was great! Very patient and helped me fix my technical issue. I recommend using askON to my fellow classmates all the time."
- askON visitor, November 2018
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