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Innovative, Single-Source Voice & IT Solutions
Serving the DC Region for 36+ Years
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(703) 321-3030
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Getting More from Your Technology Investments
Staying competitive, taking advantage of opportunities, and saving money do not always require abandoning technologies you already have in favor of a single silver-bullet breakthrough.
In this issue, we focus on how your business processes can be optimized at incremental cost simply by extending your current technologies to achieve transformative results.
- Take the Cloud, for example… This is now a mainstream technology that includes deployment options that easily combine the benefits of hosted solutions with your existing systems. The Cloud’s inherent flexibility allows you to meet different business needs without force-fitting all of your technology into a single approach that may fall short of expectations.
- Add collaboration tools to your Cloud Voice and you have Unified Communications as a Service (UCaaS). It turns out that built-in disaster recovery and business continuity capabilities add even more value to UCaaS.
- Most businesses rely heavily on wireless networks but tend to “set and forget” them. Our Managed Wireless service ensures your office Wi-Fi can easily adapt to keep up with growing demands.
- Artificial Intelligence (AI) is a rapidly emerging technology that you can integrate into established business applications. It can be added to contact centers, for example, to significantly improve your Customer Experience.
Let's talk about how you can leverage recent innovations with your existing technologies to transform your business.
Tom Cornbrooks, President and CEO
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Unified Communication as a Service... Move your Voice to the Cloud – get DR and BC at No Cost!
Businesses are investing in Cloud Voice for a variety of reasons, including cost savings, mobility, scalability and the desire to shift financing from CAPEX to OPEX.
Others are taking Cloud Voice a step further - not only adopting UC as a Service (UCaaS) for its collaboration tools, but for its built-in disaster recovery (DR) and business continuity (BC) capabilities as well.
When you think of how important communications continuity is to your business, moving to UCaaS is a very smart move, especially when the platform already relies on a resilient cloud infrastructure. Trying to replicate this internally would require a redundant PBX and a duplicate cluster of UC servers at a backup location, in addition to paying monthly carrier fees to maintain network connections to that site.
Supporting Daily & Emergency Communications
When you incorporate UCaaS into your daily operations, you also cover your emergency communications. Using the same UCaaS tools for daily operations and disaster situations also means your users and IT staff won't have to worry about getting familiar with a backup system in the middle of a crisis.
With UCaaS, no matter where you work or what device you use, you have access to the same set of collaboration and communication tools. When a local emergency shuts down your building, your team can work offsite without interruption. Communications continue seamlessly, regardless of the type or duration of the disaster.
Ready to put your built-in business continuity plan in place? Contact us today at
(703) 321-3030 or
info@tcicomm.com
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Time for a Tune Up? Ensuring your Office Wi-Fi is keeping up with demand
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With the proliferation of Wi-Fi enabled devices, every business is adapting to keep up with more access points, bandwidth and the latest IEEE 802.11 standards.
High-speed Wireless LANs allow your employees and visitors to work anywhere in your building or campus with convenient, worry-free access to the Internet or your local IT resources.
We Make Wireless Easy
TCI delivers WLAN projects on time, tested and ready to support seamless mobile access. Our experts manage all the details to ensure your office Wi-Fi infrastructure is keeping up with demand…
- Wireless Site Surveys
- Wireless Coverage RF Testing
- Optimized Coverage Maps
- Access Points | Placement and Cabling
- Wireless Security
- Testing and Certification
Whether you need Wi-Fi for a new building
- or you just want to extend what you already have - TCI has the experience and expertise to get the job done right.
Learn more about secure, high-speed Wireless Networks for your business. Contact us today at
(703) 321-3030 or
info@tcicomm.com
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Mitel study of Business Executives reveals what’s driving Cloud Voice adoption
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Mitel recently issued a study of the perceptions and motivations of executives for migrating to a cloud-based model for their business communications. Key takeaways include…
Innovation is at the heart of cloud migration
Access to innovative features not available with traditional telephony solutions was by far the main driver for migrating to a cloud model. With cloud technology delivering faster and easier access to key productivity tools, companies now view such functionality as indispensable.
Unified communication features, including presence, secure instant messaging, voice and video calls, are top of their “must-have” list. Advanced collaboration functions, such as audio and video conferencing and seamless content sharing were also cited as essential.
Migration costs are critical for measuring ROI
The costs of migrating existing telephony architecture to the cloud are top-of-mind for most businesses, compared with other costs for such things as ongoing management, equipment and maintenance. Companies also reported migration costs as the primary factor to consider when it comes to ROI. The performance improvements they can expect from the cloud are deemed heavily dependent on the quality of underlying IT systems.
Businesses are looking for cloud expertise
Companies are choosing different paths to the cloud, whether their business model aligns to a public, private or hybrid approach. According to the research, most businesses report a need for experienced advisors to help them migrate to the cloud in a manner that makes the most sense for their organization. Cloud deployments are considered a critical part of their long-term communications strategies, and companies are investing in expertise to guarantee future success.
With Mitel as its strategic partner, TCI is well positioned to design and implement the best cloud solution for your needs. Contact us today at
(703) 321-3030 or
info@tcicomm.com
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Future Tech… How evolving AI will make a big impact on your Business Communications
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Artificial Intelligence (AI) is still in its early stages, but already we are seeing the potential of this technology to improve business operations. Here are some of the opportunities you can expect AI to enable in the near future.
- Enhanced self-service - AI technology will perform the most monotonous work, while also delivering better answers. By leveraging natural language processing in both written and spoken forms, AI will make self-service more useful for customers, especially in the contact center environment.
- Virtual assistance - Customers will frequently begin their website interactions with AI-supported chatbots for basic issues. If the problem is too complex for the virtual agent to resolve, it will hand off the customer to a human agent. AI will stay in the conversation, both to assist the agent with research and to coach them for greater effectiveness and accuracy.
- Workload reduction - Eventually, AI will understand the reasons a human is interested in a topic and what they want to know. During the conversation, AI will deliver recommendations based on crowd-sourced intelligence, reducing workload, while also improving productivity and accuracy.
- Smart actions - Another opportunity for AI to improve productivity is to take over routine or mundane tasks. In a meeting, for example, the team leader is responsible for keeping conversations on track and adhering to schedules. In the future, AI would handle those tasks, including checking calendars and suggesting a time when all participants are free to meet again.
- Training - AI will be able to request information it doesn’t already “know." When it receives the answer, it will automatically update its database. The next time an employee asks a related question, AI will recognize the intent of the request, find the new article, and deliver it.
- Elevating the Customer Experience - About 90% of customers visit a company’s website before calling. This provides an opportunity to make improvements to products and services by leveraging AI analytics. When you have a better understanding of why the customer is calling, you can act.
By finding and delivering relevant information faster than humanly possible, AI technology will streamline communications and enable better decision-making.
Let’s talk about how the latest technology can transform the way you do business. Contact us today at
(703) 321-3030 or
info@tcicomm.com
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(703) 321-3030
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