It's long been one of the most frustrating experiences for dealers and their customers alike...delays caused by waiting in long lines at Service Ontario Licensing Offices.
In today's modern digital world, the paper-driven licensing and registration process, involving lining up or dropping off registration transfer and licensing applications for pickup later, is truly archaic.
There's been lots of talk about modernizing the process for years, including enabling dealers to issue and transfer vehicle registrations and to licence vehicles on the spot at the dealership.
Quebec has allowed in-dealership registrations since 2002. Some dealers in Prince Edward Island and New Brunswick are also able to register and plate vehicles without leaving the dealership.
A pilot project was initiated by the provincial government way back in 2011 at dealerships in Belleville and Peterborough. The dealers involved were successfully able to register and plate customers' vehicles in-house, slashing hours off of the normal registration processing time. The pilot project was widely hailed as a success. MTO even announced on its website that the project would roll out to dealers in 2012. Needless to say it didn't, apparently due to cost and technology concerns.
In 2015, MPP Steve Clark introduced a private member's bill to amend the Highway Traffic Act to allow in-house registration and licensing to happen. The Bill died on the order paper of the Liberal government.
On October 30, the Ontario government introduced Bill 50, the Cutting Red Tape for Motor Vehicle Dealers Act, 2018. It's also a private member's bill, but it is expected to pass after debate in the Legislature. After that, regulations will still need to be developed before it becomes law. This may take some time, but passage of the Bill will be the first step.
We anticipate that there will likely be significant security requirements and precautions that dealers will be expected to fulfill in order to qualify to issue permits and plates. Some of these procedures may be costly, such as installing secure doors and safe storage areas, so many dealers may not qualify, at least not immediately, to participate in an in-house program.
However, even dealers who are unable to use the process, will benefit from shorter lines and reduced wait times at Service Ontario offices, if high volume dealers are able to complete transactions in-house. Everyone who uses in-person Service Ontario services will be a beneficiary of the new system.
Taken from the Used Car Dealers Association of Ontario, Vol. 31 No. 09
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