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December 2018

TIPS FOR YOUR TAP Cold weather tips When the temperature takes a nose dive, water in your pipes can freeze, causing them to burst. But that doesn’t have to happen if you follow these simple precautions .

2019 Budget: Robots, water mains and technology Next year, robotic devices will help identify potential problems in large water mains, and Louisville Water will start the final projects to eliminate its remaining lead service lines. These are a few of the items in our 2019 operating and capital budgets .

Our seven-year strategic plan Louisville Water employees, stakeholders, customers and the leadership team have developed a new strategic plan . It is a thoughtful, yet ambitious guide for our company to follow over the next seven years. We'll embrace technology to improve the customer experience and focus on new lines of business. We’re committed to operating Louisville Water with sound financial management and a rate structure that considers our customers’ needs.

Happy 50th birthday, Allmond Avenue! Louisville Water’s Allmond Avenue Distribution Center turns 50 years old this year. The facility includes such operations as metering, warehousing, and maintaining the company's fleet of vehicles. Click to read more about the Allmond Avenue facility's history.

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Where is this? You could win a prize if you know! Do you know where this water station is located? (Yeah, the logo on the sign above it provides a pretty good hint. The sign says,"Every day is like finals week at Louisville Water. Over 200 tests daily ensure the quality of your drinking water.") The first five people to  send the correct answer  will receive a pure tap prize pack! ----------------------------------------- Congratulations to Kelsey Kaht, Renee Flannery, Kay Coyte, Abi Zhang, and Denise Puthuff who were our winners in last month's contest. The November photo (show below) was taken at the Crescent Hill Reservoir and Gatehouse during our Trick or Treatment event in October, which brought a record crowd of 3,200. Click here for more photos.

Hold your next event at Louisville Water Tower Park! Looking for a place to hold your holiday party, anniversary celebration, company meeting or even your wedding? Look no further than Louisville Water Tower Park! We offer a variety of indoor and outdoor set up options, reasonable rates, an easy-to-find location, free parking and everything you would need onsite. Plus a beautiful and historic venue that sits right on the banks of the Ohio River.

Got a Question?   Call our Customer Service Center at 502.583.6610. Call volume is usually high on Mondays and the first day of each month -- if possible, avoid those days for shorter wait times.  You can also visit LouisvilleWater.com  and click on the  Link icon  for information on your account, or click on the  Contact Us  heading to send us an email.  And we are available through  Facebook  and  Twitter  as well. No matter which way you contact us, we are happy to help!

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