2-1-1 Monthly Report for January 2019
|
|
During the month of January,
5,567
calls were handled by 2-1-1 Resource Specialists and
8,848
health, housing and human service referrals were provided. Of the unduplicated callers,
72%
are female,
27%
are single mothers with minor children, and
59%
reported they are living with disabilities. (These statistics exclude callers who opted to not provide demographic information during intake.)
F
or additional 2-1-1 stats for the month of January, go
here.
For 2-1-1 stats for the current fiscal year-to-date, go
here.
|
|
|
Partial Federal Government Shutdown
In January, 2-1-1 demonstrated once again its value and responsiveness to community needs. 2-1-1 received many calls from Bay Area residents who were affected by the partial federal government shutdown. We connected these federal employees and contractors, and their family members, to critical resources that provide financial assistance, food, employment, legal assistance, and more.
Click here
to read the 2-1-1 call examples for January, including those related to the shutdown.
|
|
|
A woman called from Hayward where she was living in her car with her two children.
She was HIV positive and in the second trimester of a high-risk pregnancy. The caller was also a domestic violence survivor, and in spite of her challenges, was working full time. This call was transferred to Eden I&R’s AIDS Housing Information Project (AHIP) program. AHIP staff determined the caller met the criteria for a Mainstream Voucher through the Housing Authority of the County of Alameda (HACA). AHIP is a partner agency authorized to refer families for the program.
After gathering the necessary paperwork, the client met with AHIP staff the next business day to complete her application and AHIP staff hand-delivered it to the Housing Authority.
A few weeks later the client met with the Housing Authority to get her Mainstream Voucher, and is now able to start her housing search.
For additional 2-1-1 call examples handled in January, go
here.
|
|
|
"
I was having a whole bunch of issues. I called and I thought I’d get a machine, so it was really nice to have a person answer.
She was really helpful. Thank you!”
|
|
|
Databases
Five new programs were added to the Services Database this month for a total of
1,216
agencies and
3,121
programs.
|
|
|
103
new units were added to the housing database in January for a total of
73,803
housing units.
Staff updated
4,729
records this month, a new record of updates in a month by the Housing Department.
|
|
|
AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS (PLWH) via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations. In January, AHIP handled
114
calls, provided
150
service referrals and
325
housing referrals.
This month, Eden I&R's AHIP Coordinator
Judy Eliachar
was selected as a new member of the Oakland Transitional Grant Area (TGA) Planning Council. The planning council is the advisory body that reviews and provides input into the operations of the Ryan White program (medical services for HIV/AIDS) in Alameda and Contra Costa Counties. Congratulations Judy!
|
|
|
In January, Eden I&R's websites received
37,757
page views and
6,773
sessions/visitors.
|
|
|
|
|
Meetings & Presentations
In January, staff participated in
27
meetings, phone calls, and webinars with current and potential partners. Highlights included
a presentation by our Housing Coordinator to Union City Family Center about 2-1-1 Housing Services and
ACHousingChoices.org
.
|
|
|
Fairs / Events / Outreach
|
|
In January, Eden I&R served
221
people at training, events, and fairs and distributed
3,200
pieces of outreach materials to service providers and residents of Alameda County.
2-1-1 staff hosted a booth and provided resource referrals to participants at two separate Community Resource fairs at Laney College in Oakland.
|
|
|
Outreach materials were distributed by request to Support Circle Pregnancy Clinic in Oakland, Fannie Wall Head Start in Oakland, Native American Health Center in Oakland, CRIL (Community Resources for Independent Living) in Hayward, and Arthur Hall (Private Practice) in Hayward.
|
|
Disaster Preparedness Trainings
In January, the Disaster Preparedness Coordinator conducted trainings for:
⁃ Harambee Community Services staff in San Leandro on Personal Emergency Preparedness and Building and Agency Emergency Plan
⁃ American Indian Model (AIM) Schools school teacher/staff training in Oakland on Disaster Preparedness and Emergency Response
Eden I&R provides a full range of disaster preparedness training classes. All trainings are interactive and fully customizable. Contact Disaster Preparedness Coordinator, Lars Eric Holm, at 510-727-9516 or
leholm@edenir.org to schedule your training today!
|
|
|
Staff In-Service & Training
In-service presentations were provided to staff by representatives from the following organizations:
|
|
Abode Services
(HOPE Van)
|
|
Alameda County Public
Health Department
|
|
International Institute of
the Bay Area
|
|
Technology
This month the message callers receive when they are connected to 2-1-1 was updated to communicate expected hold times. This enhancement is possible because of the new VOIP phone system we launched last summer.
The agency’s internal master project tracking list was updated to reflect progress made on important projects during the first half of the fiscal year and plans were made to complete the remaining projects for the second half of the fiscal year.
|
|
|
Volunteer Opportunities
Help us tackle some of the Bay Area's most challenging issues.
Eden I&R is looking for volunteers to support the organization at all levels. If you are interested in learning more about volunteer opportunities,
please contact Volunteer Coordinator Jeanette Mills at 510-727-9503 or
jmills@edenir.org
.
|
|
Like Us on Facebook!
Join our community on Facebook for the latest news, photos, and updates from 2-1-1.
Click here
to "like us" and invite your friends to do the same.
|
|
|
|
|
|
|
|
