1. INTRODUCTION
Japanese people are pleased that a lot of foreign people have been visiting Japan recently. The number of visitors from overseas has been increasing year by year, and was numbered at about 31 million in 2018. Furthermore, the Japanese government is promoting a variety of policies to achieve targets of 40 million visitors in 2020 and 60 million in 2030. Japan has been working on developing infrastructure and services in order to accommodate for the influx of foreign visitors, and to alleviate the stress of traveling around Japan.
In this report, I will narrow the scope of these accommodations to those made in Tokyo, which is one of biggest cities in the world, and in particular will introduce some practices of Tokyo Metro, which is one of the biggest subway operators in the world.
2. TRAIN STATION NAVIGATORS
Tokyo Metro has arranged for station navigators, called service managers, to assist you with finding fares, buying tickets, instructing you on the best routes to get to your destination, and informing you of the facilities around the station. They will also do their best to answer any other inquiries you may have, and can even communicate in English, Chinese, and Korean with the help of a tablet. Service managers can be found at 16 major stations like Ueno Station, Akihabara Station and Ginza Station.
In stations without station managers, other station staff will be able to help assist you with help of a tablet as well. What’s more, there are interpreters who can speak English, Chinese, Korean, Spanish and Portuguese over the phone.
