Detailed instruction booklets for California users of the Track-and-Trace System are available on the Metrc California website, www.metrc.com/california . The California Supplemental User Guide contains the following instructions that may aid you in ordering tags and inputting inventory prior to the removal of the External Transfer functionality:

  • Ordering Package Tags – page 48
  • Receiving Package Tags – page 52
  • Creating Packages from Existing Inventory – page 88
 
In addition, the California Transition Period Guide contains instructions for new users, including steps for uploading beginning inventory. 

If you have technical questions about the Track-and-Trace system, please contact Metrc Support at support@metrc.com .

If you have questions about regulatory requirements, please visit our Track-and-Trace webpage, www.cdph.ca.gov/mcsb/trackandtrace , or contact us at MCSB.CCTT@cdph.ca.gov .