MAPS' Late Winter 2019 Update | MN Alliance for Patient Safety

In this Issue:

New Member Benefits - Your Opinion Needed
MAPS Conference Date Springs Ahead
Annual Adverse Health Events Features Patient Story
Display a Pop-Up Art Gallery for National Patient Safety Awareness Week March 10-16, 2019
Seeking Two Consumer Board of Directors Members
Seeking a Patient Story for Conference in May
Contribution Campaign Update

New Member Benefits - Your Opinion Needed

The first MAPS board meeting of 2019 endorsed a refreshed strategic plan. It’s a road map for new benefits (general community and MAPS members) as well as consulting services that demonstrate our expertise in patient, resident, and family engagement to improve safety. It also outlines new projects related to diagnostic error research, expanding implementation of OpenNotes across care settings, and participating in leading-edge work for protecting elder health and safety across Minnesota.

Snapshot:

Minnesota Community Benefits: Medical error is now predicted to be the third leading cause of death in the United States. MAPS will initiate a recurring community education course to inform community members about the role they play in improving healthcare safety. Timing and location: TBD. If our Twin Cities course is successful, we will expand to other locations.
Member Benefits: MAPS is developing an Empowered Partner Program. This initial, basic program will be offered free-of-charge to MAPS members. Organizations will be able to offer development sessions to their official partners and advisors (e.g., members of your patient and family advisory council or resident council) so that partners are better empowered to improve safety.
Your Opinion Needed: As we shape this program, please help us decide the most useful courses for your patient/resident/family partners and advisors. Click here to complete a quick, one question survey. Here is a list of the potential courses:
Medical Error and Safety 101: What’s my role?
What is Shared Decision-Making and Why is it Important
A Day in the Life of Delivering Care: Perspective from the Frontline
A Basic Introduction to Quality and Performance Improvement
Interviewing Skills and Guidelines for the Patient/Resident Partner
Other: _______________________________________________
Consulting Services: MAPS has developed proven capabilities to build partnership skills between organizations and community members to improve safety. We coach organizations to embed partnership skills and practices in operations. Stay tuned for more information about these upcoming fee-for-service offerings.
Available Now: Coaching for Storytelling. Sharing stories is a powerful learning tool for safety improvement. Stories are often the most meaningful part of meetings, conferences, retreats, or project kickoffs. A patient, resident, or family member’s personal healthcare story can have lasting impact. When the patient or resident is well-prepared, this makes for a more memorable listener experience. Knowing that his/her healthcare story is well understood by the audience and promotes change often provides a sense of purpose and healing for the patient or resident. Our patient engagement specialist meets with your patient or resident for 1-3 sessions (staff invited as well), to help draw out important learning opportunities and practice for a confident delivery. For more information, email Lisa Juliar, Patient Engagement Specialist.

MAPS Conference Date Springs Ahead

Our ever-popular and highly-rated biennial safety conference is happening sooner than anticipated. MAPS will be moving our conference from the fall of 2020 to April 30-May 1st of 2020, so please mark your calendars now. Our location at the Minneapolis Marriott Northwest, Brooklyn Park, remains the same. Planning is already underway to make our 10th biennial conference one to remember.

Annual Adverse Health Events Features Patient Story

For the first time in its fifteen-year history, a patient story was featured in the 2019 Annual Adverse Health Events publication. This is a meaningful step in bringing patient voices into the dialogue of safety improvement. MAPS was honored to work with Susan to support the sharing of her powerful story and healing journey. Please take a moment to read Susan’s story in the report . You can also watch a video of Susan sharing her story on the Include Always website here.

Display a Pop-Up Art Gallery for National Patient Safety Awareness Week March 10-16, 2019

Patient Safety Awareness Week is an annual campaign led by the Institute for Healthcare Improvement (IHI) to encourage everyone to learn more about health care safety. MAPS believes that sharing stories and experiences helps all stakeholders understand the impact of preventable errors and unexpected experiences in the delivery of care.

At our October conference, we displayed beautiful, illustrated storyboards of patient journeys that included preventable errors, complications, and unexpected events in the course of their care. These courageous patients have agreed to share their stories more broadly. Please visit MAPS website for PDFs of the storyboards .

We invite you to print these beautiful storyboards (best quality as 22” by 28”) and place on easels for a “pop-up art gallery” in a conference room, empty patient/resident room, break room, or common area during National Patient Safety Awareness Week. Your staff and clinicians can visit the gallery to reflect on these patient’s safety journeys.

Helpful Tip to boost engagement: leave sticky-notes and markers in the art gallery for staff and clinicians to answer and publicly post, “What is one way you’ll help keep patients safe this year?” as they leave the gallery. We’d love to see photos, so please post your gallery and sticky-note wall photos on social media with tags #Includealways and #PSAW19.

Seeking Two Consumer Board of Directors Members

MAPS is searching for two consumer members to join the MAPS board. C andidates will have experience as a patient or a family member in the healthcare system. Ideally, they may have experienced an adverse event and/or have had significant or frequent interactions within healthcare systems (e.g., has a complex medical condition) and can apply those experiences constructively and globally. If you would like more information about this opportunity or know of a potential candidate given your knowledge of MAPS, please promptly contact Catherine Hinz , MAPS Executive Director.

Seeking a Patient Story for Conference in May

We are seeking an individual who may have experienced an adverse outcome as a result of antibiotic use. The patient or family member will be willing to share their story to health professionals at a metro-area conference in May (or be videotaped doing so if not local). The conference focus is on antimicrobial stewardship. Please promptly contact Betsy Currie , MAPS Project Manager.

Contribution Campaign Update

MAPS, as a nonprofit, is able to advance safety due to the generous contributions of our healthcare community. We sent requests at the turn of the year to raise funds for 2019 and have had many members of our community answer the call to contribute. Here is our current list of members for 2019 and we are grateful for their contributions. They make our work possible. We will be reaching out again to those we’ve yet to hear from. Thank you for making Minnesota a distinctly collaborative state for safety improvement.