Most participants in the commercial equipment leasing and finance industry claim to have exceptional customer service and list it among the top attributes of their organization. It is not unusual for employees to claim that their personal service and personal attention to detail is what distinguishes them in the market.
How does an organization become a customer service leader in the commercial equipment leasing and finance industry
?
- Superior customer service requires all employees to function at the highest level.
- Superior customer service requires companies not only to react to their customer's needs, but to anticipate and proactively solve their needs.
- Superior customer service requires employees who are empowered to make prompt, informed decisions in the best interest of their customers and their employers.
- Superior customer service requires employees who are knowledgeable about products, objectives, and risk/reward requirements.
- Superior customer service requires integration of departments, products, systems, and processes.
- Superior customer service requires leadership from the top and innovation from every level of the organization. (Some of the best corporate initiatives are originated from the bottom up.)
The needs and expectations of vendors and end-users are high. They want to conduct business with professionals who understand every aspect of their business; professionals who are non-commodity players in a highly commoditized environment. Wheeler Business Consulting works with management teams, sales teams, and operational teams to evaluate their proficiency in customer service, to dissect challenges, and to enhance performance at every level of the organization. The industry is quickly changing. The path to success will be measured by superior customer service at every level of the organization.
Wheeler Business Consulting works with management teams to further develop their human capital, to identify and strengthen weak links within the organization, and to improve overall efficiencies.
Wheeler Business Consulting works with banks, independents, captives, origination companies, and investors in the equipment leasing and finance arena. We provide training, strategic planning, and acquisition services. Scott Wheeler is available to discuss your long-term strategies, to assist your staff to maximize outcomes, and better position your organization in the market.
Scott A. Wheeler CLFP
Email: scott@wheelerbusinessconsulting.com
