Clear Logistics
Greetings!

We send out this monthly newsletter to keep our subscribers up-to-date with the most relevant news about our company, the logistics industry as a whole, and anything that could have an effect on our customers.

In this edition, you will find a fun story regarding Chinese New Year celebrations, how we collect valuable feedback from clients, news about a recently enacted California law, our Featured Port of the Month, and the first post of our series on the basics of freight forwarding. 

Reach out to your local DSV representative if you have any questions.

Best regards,

Your DSV Team
DSV Hauls 10,000 Pound Pig as Part of Chinese New Year Celebration
Chinese New Year is an annual celebration that observes the beginning of the year on the traditional Chinese calendar. 2019 is the Year of the Pig, and the festivities began during the first week of February.

The new year is a time to welcome good fortune, happiness, wealth, and longevity, and the celebrations last for around two weeks. DSV was able to play a part in welcoming the party to a hotel in Las Vegas, Nevada, when one of our drivers received a call to haul a 22-foot long, 8-foot tall, 10,000-pound pig from Camarillo, California. 

New California Law: What You Need To Know About Port Drayage Services.
More than 40 percent of United States shipping-container traffic flows through the Ports of Los Angeles / Long Beach – and the drivers who perform these tasks are an important part in the global supply chain. Lack of compliance with regards to labor laws in the sector represents a major risk to the carriers / customers who employ them. 

Port of the Month: Rotterdam Goes Digital, Offers Quicker Berthing
DSV highlights one port each month, shining a light on the important work they do. This month our focus is on the Port of Rotterdam.

The Port of Rotterdam recently announced that the first application of their multi-year digitization initiative in collaboration with IBM has been put into operation. The Internet of Things (IoT) technologies will move all data to the cloud, benefiting the port and those who use it. The initiative will also prepare the port to host connected ships in the future.

You Spoke, We Listened: DSV Collects Valuable Advice from Clients
One avenue of gathering feedback is our Customer Success Program. Through this program, we ask some of our customers to respond to a short survey, and the answers are gathered into usable data. This data makes up our Net Promoter Score (NPS), a significant indicator of the quality of a company’s customer relationships.

While our NPS score is one of the highest around the world, and overall our customers were happy with our communication and their experience, many noted that they would like to see more innovative and flexible booking solutions offered. 

What is Freight Forwarding?
As our world’s economy continues to grow and shift, global shipments continue to increase both domestically and abroad. For some companies, domestic freight is relatively simple but as companies expand internationally, they must choose whether to expand their own in-house shipping functions or bring on a freight forwarding company.

Shipping abroad adds complexity. Expanding internally means a larger investment in logistics, technology licenses, and finding personnel with the correct skill sets to keep everything running smoothly. The investment of building or expanding a company’s logistics team is sometimes undesirable, the cost is too high, or companies prefer to keep the focus on running their everyday business.