Inspire 2019
Inspire 2019 was a powerful 72 hours of high-impact education and networking by the peaceful waters of Sanibel Island, FL. The event's overarching theme revolved around how to take action in order to achieve goals. Attendees headed home with renewed relationships and the information and tools necessary to foster their businesses and strengthen partnerships.
If you attended Inspire 2019, please take a moment to complete
this survey and help us improve. With your feedback, we can continue to provide high value member experiences for our community. Remember, the best is ahead for our community!
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CEO's Corner
At this year's Inspire Conference we shared more of our vision to deliver high-impact content and opportunities to our community. We are a low cost, high value resource for our members, and are determined to make it count in new areas as we build the new RSPA together. We are working closely with industry players and there are opportunities for you to contribute and benefit. Opportunities available to RSPA members:
- Help build a framework around what factors reflect a strong VAR business model and develop community benchmarks through the Target Operating Model.
- Acquire an accurate representation of the IT spend in the retail technology community with the Merchant IT Spend Survey and see the opportunities available to becoming an MSP. Ask our Market Research & Chief Strategist, Marie Perry, how you can get involved.
- Educate your sales team through our Outsourced Sales Education. Our Sales Strength Coach, Dave Menton, will tailor his expertise driven education to fit your business type. If interested or need more information, send Dave an email.
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RSPA Scholarship Program Applications are AVAILABLE!
The 2019-2020 scholarship applications are now available! Employees, children and grandchildren of all eligible reseller members are encouraged to apply for this scholarship to help ease the costs associated with higher education. The RSPA Scholarship Program has awarded more than $2 million to families of RSPA reseller member companies and that tradition continues in 2019.
Scholarship recipients of one year may re-apply for additional scholarships in succeeding years, up to a total of four awards. Applications do not have to be made in consecutive years; however, the student must re-apply each year he or she wishes to be considered. To apply or learn more,
click here!
You can make a positive impact on an individual's educational experience today by donating to the RSPA Scholarship Program.
Donate Today!
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RSPA Academy Upcoming Education Opportunities
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Thursday, March 7, 2019
A Fresh Look at Mastercard's Terminal Servicer Program
Richard Audet, Vice President, Mastercard
Nathan Sweaney, Security Advisor, RSPA
In 2018 most processors began requiring resellers to sign up for MasterCard's Terminal Servicer Program. We also saw a few changes to the program with the release of the updated QIR program. Join us on this webinar as we review the details of this program and how it applies to all POS resellers. |
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2019 Canadian Networking Event
The RSPA Canadian Community would like to extend an invitation to you to join us at the Hockey Hall of Fame for the 2019 Canadian Networking Event on Monday, February 25th. This event is cost-free and open to anyone who conducts business in Canada and is involved in the retail technology industry.
Don't miss out on the opportunity to network with new and old industry colleagues, hear from the Retail Council of Canada, and learn more about RSPA and its Canadian Community. Register today! |
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Inspire 2019
Anna Grieco of the W2W Community, attended Inspire for the first time. Her thoughts on the event, "It was a privilege to attend Inspire 2019 and to share thoughts and ideas with the brightest of minds in the reseller community. Spending a few days in an intimate setting with Presidents and C-Level Executives was not only a great way of networking but also gave me priceless insights into their needs from a vendor, such as myself. It was also quite empowering to attend break-out sessions with some of the industry's most knowledgeable women."
The RSPA and the W2W Community encourage more women to get involved and attend RSPA events. To learn more about getting involved, visit the
W2W Community web-page.
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Security Tip
Patching is a critical part of maintaining secure systems. New vulnerabilities are discovered every day that require regular patching to keep attackers out. You should have a written plan that outlines for each component who's responsible for patching and how often patches will be deployed. Don't forget to includes things like operating system updates, the POS software, 3rd party software like Java, and the firmware of network devices. |
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Ransomware
At this year's Inspire Conference I spoke on "Fighting Criminals." Criminals have had a dramatic effect upon our industry both in the area of breaches and ransomware. A recent massive ransomware attack infected over 75,000 computers in 99 countries. The vulnerability that allowed the ransomware to be applied was unpatched Microsoft Software. The malware, called "WannaCry" locks out users and threatens to destroy data unless the ransom is paid. This is clear criminal conduct that will continue to evolve and threaten end users. Read More... |
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RSPA Membership Benefits Tip
You can search for fellow members with the RSPA Member Directory! Looking for a specific company? You can refine your search by: Company Name, Location, Vendor Type, Vertical Markets, or Membership Type! |
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Tip to Retaining Clients
One of the most difficult aspects of deploying point of sale solutions, including payment processing, is retaining clients. Often, in our industry, many providers will take a "compete for the bottom" mentality and chase every piece of business - even if the opportunity is not a good fit with their core competencies. And of course, retailers are notoriously price conscious. Read More... |
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The Top 10 Quote Management Software Features for MSPs
If you're in the market for a quote management tool, it won't take you long to see that there are many options to choose from, but not all quote management software is designed with the needs of managed services providers (MSPs) in mind.
Here are the top 10 quote management software features MSPs should look for: Read More... |
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OWLTECH SECURITY, INC. helps retail stores prevent transaction dishonesty by overlaying the transaction on the top of video, and then recording the video into complete security systems. Read More...
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