Visiting Angels announced today that it received the distinguished Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Excellence, Visiting Angels is
now ranked among the top 10% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.
This accomplishment demonstrates Visiting Angels long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Visiting Angels clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Visiting Angels received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Visiting Angels management team set goals to reach the highest level of excellence possible.
“We once again are so proud of our team, and what hard work it has taken by
everyone
on the team to receive this award for two years in a row. We know that it takes our clients, our caregivers and our management staff to achieve this and are humbled and appreciative of the level of service displayed to others.” says Michelle Johnson, Administrative Director
To find out more about Visiting Angels commitment to excellence, please visit
www.visitingangels.com/farmington or call 505-516-1150.
